The humanity at the heart of roadside assistance

When a motorist finds themselves in a breakdown situation, our innovative technology and operations allow us to take swift action and get them on their way again. But it’s the people on our phones and at the roadside that truly make the Digicall Assist difference. No system — no matter how streamlined or advanced — […]

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The technology at the heart of roadside assistance

Roadside assistance is an increasingly sophisticated tech operation. At the heart of assistance are our people, who are critical in providing an exceptional customer experience. Yet alongside them, every step of the way, there’s technology that enables us to extend our clients’ brands to the roadside and deliver tangible business benefits. At its simplest, roadside […]

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What makes a brilliant customer service agent?

When your mission is to deliver the very highest level of service and care to your clients and their customers, having world-class agents is fundamental. At Digicall Assist, when a motorist calls for roadside assistance, their first interaction is with a customer service agent, so it’s important to make that first impression count. But what […]

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What happens when a passenger gets locked in a car?

Whether it’s a breakdown or a busted tyre, every person needing roadside assistance gets prioritised help. However, when a passenger’s health or safety is at risk – such as when a young child or pet is locked in a car – extra measures swing into action. The scenario of a passenger locked in a car […]

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Announcing the world’s first multi-lingual roadside assistance self-help app

Digicall Assist is delighted to announce the launch of the world’s first multi-lingual roadside assistance self-help app. The easy-to-use app delivers not just a better customer experience, but also provides benefits to leading car brands, fleet managers and insurance companies that offer roadside assistance. The app gives motorists with limited English the confidence that if […]

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What happens when you break down in a remote area with no phone service?

While a breakdown may seem catastrophic at the time, it’s often a simple issue for a roadside assistance provider to resolve. Most breakdowns happen within 10km of a service provider, and over 4 in 5 calls for assistance are answered in under 20 seconds – so most people get back on the road quickly. But […]

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Helping to fight homelessness with the Vinnies CEO Sleepout®

On Thursday 20 June, I will spend the longest and coldest night of the year sleeping on the concrete at White Bay Cruise Terminal in Sydney as part of the 2019 Vinnies CEO Sleepout®. Why? To raise funds to address homelessness in our community. This will be my 5th CEO Sleepout, and while the reality […]

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What to do when your car breaks down

Breaking down in your car can be stressful. The good news is, by keeping calm and following this simple 3-step guide, you can get back on the road in no time. 1: Stay safe Safety should always be your number one priority in a breakdown situation. If your car begins to stall, try to drive […]

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The most common causes of car breakdowns – and how to avoid them

Car breakdowns seem to have a knack of happening when we least expect it — and usually when we have something really important to do! Some simple proactive steps can help prevent some of those inconvenient situations. Read on to learn how you can avoid the most common causes of car breakdowns, according to our […]

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Meet The Team – Ricky, Digicall Assist, Shift Supervisor

Meet Ritwik, better known as “Ricky” to his team mates, one of Digicall Assist’s Shift Supervisors. Ricky is a highly valued member of the team, who can be counted on to keep his cool, when things get hectic. How long have you been working at Digicall Assist? Over two years now. Prior to Digicall Assist […]

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