Digicall Assist Executes A Seamless Office Relocation

Digicall Assist’s recent growth and success has meant a necessary relocation to new office premises.  As an organisation that bears the responsibility of providing 24/7 customer and roadside assistance for leading local and global automotive, insurance and fleet management brands, relocating is a complex and highly organised operation. As of this month, Digicall Assist are […]

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Kia Australia Appoints Digicall Assist For Roadside

Digicall Assist have been appointed by Kia Motors Australia as their Roadside Assistance Service Provider. The appointment was made after KMAu put to market one of the key planks of the company’s industry-leading 7 Year Warranty program. Following the extensive tender process, Digicall Assist takes up the mantle from December 1, providing Roadside Assistance and […]

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Digicall Assist helps couple in search and rescue mission

A Premium Customer Service Story Digicall Assist were recently involved in a search and rescue mission of a couple stranded in a national park in NSW. Our contact centre was the first point of contact for Bert and Elizabeth (* Not their real names), who found themselves lost and stranded having driven off-road in a […]

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Going the extra mile

A Premium Customer Service Story An empowered and proactive frontline customer service team A customer of one of Digicall Assist’s premium insurance clients required assistance after they had incorrectly filled their diesel vehicle with unleaded fuel. This  immobilises the vehicle and, unfortunately,  is not something that can be fixed on the roadside as the fuel […]

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A Meaningful Morning Tea

The Digicall Team takes time out for tea and to raise money for The Cancer Council participating in Australia’s Biggest Morning Tea. The Digicall Assist Team recently participated in Australia’s biggest fundraising event, Australia’s Biggest Morning Tea. Cancer Council’s Australia’s Biggest Morning Tea is a chance for Australians to get together and raise money for […]

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Choosing An Outsourced Customer Service Partner

7 Tips For Success If you’ve made the decision to outsource aspects of your customer service, choosing the right partner is imperative to your customer satisfaction levels and overall profitability. A Gartner Group report found that a 5% increase in customer retention can increase business profits by 5% -125%. The outsourced customer service partner you […]

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Digicall Assist, CEO Michael Curtin shares why he has committed to participate in the St Vincent De Paul CEO Sleepout for the 3rd year running

We asked Digicall CEO Michael Curtin why he is participating again in this year’s St Vincent De Paul CEO sleepout… here’s what he had to say. What is the CEO Sleepout? The latest figures released by the Australian Bureau of Statistics show that 105,237 people in Australia are experiencing homelessness, with 60% of those under […]

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Surprising Roadside Assistance Trends

Despite the rapid developments in technology and increasing reliability of cars the need for roadside assistance is a growing trend in the US and it’s likely Australian statistics are the same. Certainly at Digicall we know from our own data that the need for roadside help is not shrinking. Key drivers and trends we are […]

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