September 27, 2022 / by James Greathead / Blog
Through a recent independent audit, Digicall Assist is proud to confirm our IEC/ISO 27001:2013 ISO Certification. This data security certification affirms our modern, proactive and digitally focused approach to clients, customers and stakeholders for the Digicall Assist business. Put simply, Digicall Assist can be trusted to manage valuable third-party information including data, assets, intellectual property […]
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Digicall Assist grows Service Provider Team to support key partners and customers
November 21, 2023 / by James Greathead / Blog
Matt Crossley
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Digicall Assist Employee Engagement Survey results and process
October 17, 2023 / by James Greathead / Blog
Digicall Assist recently conducted an open and transparent internal audit of our employee engagement and satisfaction for 2023. Maximising team member happiness at work and interest in their roles as well as likelihood to recommend our brand to others as a place of work is vital in the premium call centre business. The Digicall Assist […]
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Modern vehicle advances timeline and diagnostics
August 22, 2023 / by James Greathead / Blog
The Australian passenger vehicle fleet continues to modernise as OEMs produce vehicles with technology, data and the driver in mind. Examples in the last few decades include reversing sensors/cameras and GPS navigation. The timeline below gives an outline of key milestones. Timeline of Key Automotive Features and Improvements –1886. First car is invented –1908. Ford […]
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Roadside Assistance Considerations for Electric Vehicles
August 7, 2023 / by James Greathead / Blog
Considerations and implications to consider of roadside assistance for electric vehicles
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Avida RV extends roadside service partnership with Digicall Assist, dating back to 2009
May 25, 2023 / by James Greathead / Blog
Avida RV trusts Digicall Assist with multi year contract extension
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National Roadside Assistance patronage fluctuates without a post-COVID trend
May 5, 2023 / by James Greathead / Blog
What’s the day when car owners are most likely to break down and require roadside assistance? Historically, the answer to this question was easy to answer based on data and categorically – Mondays. Vehicles were often out of rhythm at the end of their preventative maintenance cycle or hadn’t been used much over the weekend […]
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FCA (Stellantis) signs long term roadside assistance partnership with Digicall Assist
April 28, 2023 / by James Greathead / Blog
FCA Australia (Fiat Chrysler Automobiles) has chosen to engage in a long-term relationship with Digicall Assist to provide roadside service. Rekindling the partnership and returning to Digicall Assist for their roadside assistance needs, FCA will include the service across their stable of Jeep, Alfa Romeo, Abarth, Fiat and Fiat Professional brands. Understanding of the brand […]
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Digicall Assist reaches 1000 customer ratings with a score of 4.9/5 on Google Reviews!
November 22, 2022 / by James Greathead / Blog
Digicall Assist is proud to reach a whopping one thousand customer reviews on the biggest and most publicly accessible website and search engine in the world – Google! Offering roadside assistance service to a range of OEM, fleet, insurance, and aftermarket clients as a B2B partner, Digicall Assist helps motorists solve vehicle mobility problems 24 […]
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How to get the best life and reliability from your car battery
October 25, 2022 / by James Greathead / Blog
Batteries are an essential product that we should all have a basic understanding about. There is often one or two, powering the majority of Internal Combustion Engine (ICE) vehicles on the road at the moment. Electric Vehicles (EVs) have a traditional battery and often thousands that provide the power instead of a combustible fuel. So […]
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Digicall Assist is re-certified for data security via IEC/ISO 27001:2013
September 27, 2022 / by James Greathead / Blog
Through a recent independent audit, Digicall Assist is proud to confirm our IEC/ISO 27001:2013 ISO Certification. This data security certification affirms our modern, proactive and digitally focused approach to clients, customers and stakeholders for the Digicall Assist business. Put simply, Digicall Assist can be trusted to manage valuable third-party information including data, assets, intellectual property […]
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