When roadside assistance gets personal

Like pretty much everyone, the last couple of months have thrown my business plenty of curve balls. I’ve been reflecting on how for Digicall Assist, the ‘challenges’ really did become opportunities – opportunities to work as a team together differently, opportunities for engaging with clients and our provider network differently, and importantly, opportunities to make […]

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Australia’s first roadside assistance provider awards program

In an Australian-first, Digicall Assist is introducing an awards program to recognise the most outstanding roadside assistance providers across the country. Kicking off this year, the annual Provider Excellence Awards will celebrate the best provider organisations and individuals for their exemplary work in keeping Australians moving. As the provider network is an integral part of […]

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Sleeping rough to raise funds to fight homelessness

On Thursday 18 June, I will spend the longest and coldest night of the year sleeping outdoors, as part of the 2020 Vinnies CEO Sleepout®. This will be my 6th CEO Sleepout, and with the COVID-19 restrictions, this year will be a little different. Instead of joining other CEOs to sleep rough in one central […]

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Supporting those who support us – Free Australia-wide roadside assistance for frontline workers

Digicall Assist is honoured to provide free Australia-wide roadside assistance to frontline healthcare and emergency workers for the remainder of this year, as part of our long-term partnership with Suncorp Group. In a joint offer by Suncorp Group and Digicall Assist, the free roadside assistance is available to doctors, nurses, hospital staff and first responders […]

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Roadside Assistance and COVID-19 Frequently Asked Questions

Here’s a handy summary of FAQs and answers for all things roadside assistance related while the COVID-19 restrictions are in place. Q. Is roadside assistance, including towing, an essential service? Yes. Roadside assistance and towing are essential services. It’s important to keep people moving and not have anyone stuck at the roadside. Q. How should […]

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Roadside assistance during the COVID-19 pandemic

COVID-19 is on everyone’s minds, with the impact being felt in the roadside assistance sector as well. As everyone adjusts to the radical changes to everyday life and work, here’s a summary of what Digicall Assist is doing, and how our network of roadside assistance providers is helping motorists and essential services at the roadside. […]

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Roadside assistance during the bushfire crisis… and then the floods

Australia’s summer of horror veered from one extreme to the next. First, catastrophic bushfires engulfed much of the country for months, only then for the welcome rains that finally fell in February to create new disasters for some areas, with damaging, life-threatening floods. This brought a range of challenges for roadside assistance, including road closures, […]

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PD Insurance signs on Digicall Assist as its roadside assistance partner

Online motor vehicle insurance company PD Insurance has chosen Digicall Assist as its roadside assistance partner, in a multi-year agreement announced today. The agreement strengthens Digicall Assist’s footprint within the competitive insurance sector and strengthens PD Insurance’s customer offering. Under the agreement Digicall Assist will provide national rapid-response roadside assistance services to PD Insurance policy […]

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What makes a world-class roadside assistance provider?

Being a world-class roadside assistance provider goes far beyond simply having solid motor vehicle expertise. Customer service, adaptability and safety compliance are other essential attributes. The providers – such as mechanics and towing services – are on the frontline of roadside assistance, dealing with broken-down motorists face to face. They are often the final step […]

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