Club 4X4 partners with Digicall Assist to launch specialised roadside assistance

Club 4X4 has partnered with Digicall Assist to roll out a specialised roadside assistance service designed to cater to the 4X4 enthusiast, in a multi-year agreement announced this month. Club 4X4 offers insurance to customers with 4X4 vehicles, camper trailers, caravans, slide-on campers, and 5th wheelers. With a customer base that typically likes to travel […]

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Mycar partners with Digicall Assist for roadside assistance

mycar Tyre & Auto, rebranded from Kmart Tyre & Auto Service in 2019, has selected to partner with Digicall Assist for roadside assistance services for its customers. Under the multi-year deal, Digicall Assist provides mycar essential plus or logbook service customers Australia-wide assistance with flat tyres, flat batteries, lockouts, emergency fuel, towing and roadside repairs. […]

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Four reasons why B2B roadside assistance is right for your business

B2B roadside assistance, also known as wholesale roadside assistance, is when a specialist business provides roadside assist services on behalf of other organisations, such as insurance groups or automotive brands. That way, end motorists with a roadside assist policy receive the very best service in the event of a breakdown. With customer expectations around speed […]

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Youi inks deal with Digicall Assist as its roadside assistance partner

Youi has selected Digicall Assist as its roadside assistance partner, in a multi-year agreement announced today. Digicall Assist will provide end to end case management and national roadside assistance services to all Youi’s comprehensive car insurance policy holders. Youi is one of the only insurers in Australia that automatically includes roadside assistance in their car […]

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Friday night Trivia to keep the WFH blues at bay

It’s nearly two months into the Sydney lockdown and we’re staring down the barrel of at least another month before our 50-strong contact centre team can return to the office, so we’re all ready to chase the working-from-home blues away. What better way to do that than Friday night trivia! Digicall Assist’s Friday night trivia […]

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Free Australia-wide roadside assistance for healthcare and frontline workers

Once again Digicall Assist is delighted to provide free Australia-wide roadside assistance to frontline healthcare and emergency workers for the remainder of this year, as part of our long-term partnership with Suncorp Group. The joint offer by Digicall Assist and AAMI, part of Suncorp Group, makes free roadside assistance available to all medical practitioners, nurses, […]

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Woolworths Insurance picks Digicall Assist as its roadside assistance partner

Woolworths Insurance has selected Digicall Assist as its roadside assistance partner, in a multi-year agreement announced today. Digicall Assist will provide end-to-end case management and roadside assistance services to all Woolworths’ comprehensive car insurance and roadside assistance policy holders, right across Australia. Key features of the 24/7 service include a Woolworths-branded roadside assist app, live-tracking, […]

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Award-winning roadside assist innovation

Digicall Assist’s digital roadside assist technology has been recognised as a finalist in three prestigious awards that celebrate customer experience excellence. Dubbed ‘InQ-IQ’, our innovative roadside intelligence solution delivers more personalised and accurate assistance with greater peace of mind, to get motorists back on the roader faster. And it’s capturing the attention of CX judges […]

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Digicall Assist expands leadership team to support exponential growth

Digicall Assist has appointed Duncan Hardie as Chief Operating Officer, a newly created role that expands Digicall Assist’s leadership team at a time of exponential growth for the business. Duncan has spent the last 11 years working for International SOS Group companies, including overseas as the Regional General Manager across the Middle East, Africa, India […]

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COVID-19: Roadside assistance when it’s not business as usual

The COVID-19 pandemic continues to impact many aspects of business and life across Australia. In response, Digicall Assist has adjusted how we provide services to our customers. What hasn’t changed are our service standards and mission to ensure that everyone is able to move safely, effectively and efficiently during these challenging times. Digicall Assist’s number […]

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