Digicall Assist expands leadership team to support exponential growth

Digicall Assist has appointed Duncan Hardie as Chief Operating Officer, a newly created role that expands Digicall Assist’s leadership team at a time of exponential growth for the business. Duncan has spent the last 11 years working for International SOS Group companies, including overseas as the Regional General Manager across the Middle East, Africa, India […]

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COVID-19: Roadside assistance when it’s not business as usual

The COVID-19 pandemic continues to impact many aspects of business and life across Australia. In response, Digicall Assist has adjusted how we provide services to our customers. What hasn’t changed are our service standards and mission to ensure that everyone is able to move safely, effectively and efficiently during these challenging times. Digicall Assist’s number […]

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4 essential steps for a safe road trip

Planning a road trip these upcoming holidays? You’re not alone. With international holidays still off the agenda and state borders largely open, Australians are gearing up to get back on road. Here are three steps to ensure a happy and safe post-lockdown car trip. 1. Love your battery If your car has been sitting idle […]

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Back out into the cold

I’m doing it again! Each year I participate in the Vinnies CEO Sleepout® – an annual event to raise money for people experiencing homelessness or at risk of finding themselves without a safe place to call home This year the Sleepout is on Thursday 17 June, and will be my 7th time swapping my warm […]

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Announcing the Finalists and Winners of the 2020 Provider Excellence Awards

Digicall Assist’s recent Provider Excellence Awards Virtual Event revealed the finalists and winners of the 2020 Awards. It was a fantastic opportunity to recognise our most outstanding roadside assistance providers across Australia. Congratulations to all the finalists and winners of the 2020 Provider Excellence Awards! We are incredibly delighted to work with so many exceptional […]

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2020 – a year of roadside volatility and adaptation

2020 was a year like no other for the roadside assistance industry. As COVID-19 hit, Digicall Assist responded rapidly to adjust to keep Australians safe and moving. Here we take a look back at 2020’s changes in call and case volumes. 2020 call and case volumes Overall for all of our clients, 2020 saw around […]

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Roadside intelligence steps up a gear

Digicall Assist has rolled out another roadside assistance innovation to improve the experience for broken down motorists and help get them on their way faster. Our latest innovation ‘INQ-IQ’ integrates digital technology at the roadside with our telephony system. Now, as soon as a motorist calls for assistance, they begin interacting even whilst in the […]

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Digicall Assist’s world-class data security officially certified

We’re very pleased to announce that Digicall Assist has been awarded ISO 27001 (Information Security Management) certification. ISO 27001 is a globally recognised information security standard that certifies that rigorous data handling and security systems and processes are in place. Along with Digicall Assist’s investment in enterprise grade security hardware and supporting software, the certification […]

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After a year like no other, we’re gearing up for unprecedented demand for holiday season roadside assistance

Much of Australia might be poised to step into holiday mode, but roadside assistance providers are anticipating anything but a cruisy summer. With international holidays off the agenda and state borders finally open, Australians are getting back in the car by the droves. And that means high volumes of breakdowns. Here’s how Digicall Assist is […]

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When roadside assistance gets personal

Like pretty much everyone, the last couple of months have thrown my business plenty of curve balls. I’ve been reflecting on how for Digicall Assist, the ‘challenges’ really did become opportunities – opportunities to work as a team together differently, opportunities for engaging with clients and our provider network differently, and importantly, opportunities to make […]

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