What happens when you break down in a remote area with no phone service?

While a breakdown may seem catastrophic at the time, it’s often a simple issue for a roadside assistance provider to resolve. Most breakdowns happen within 10km of a service provider, and over 4 in 5 calls for assistance are answered in under 20 seconds – so most people get back on the road quickly. But […]

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Helping to fight homelessness with the Vinnies CEO Sleepout®

On Thursday 20 June, I will spend the longest and coldest night of the year sleeping on the concrete at White Bay Cruise Terminal in Sydney as part of the 2019 Vinnies CEO Sleepout®. Why? To raise funds to address homelessness in our community. This will be my 5th CEO Sleepout, and while the reality […]

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What to do when your car breaks down

Breaking down in your car can be stressful. The good news is, by keeping calm and following this simple 3-step guide, you can get back on the road in no time. 1: Stay safe Safety should always be your number one priority in a breakdown situation. If your car begins to stall, try to drive […]

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The most common causes of car breakdowns – and how to avoid them

Car breakdowns seem to have a knack of happening when we least expect it — and usually when we have something really important to do! Some simple proactive steps can help prevent some of those inconvenient situations. Read on to learn how you can avoid the most common causes of car breakdowns, according to our […]

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Meet The Team – Ricky, Digicall Assist, Shift Supervisor

Meet Ritwik, better known as “Ricky” to his team mates, one of Digicall Assist’s Shift Supervisors. Ricky is a highly valued member of the team, who can be counted on to keep his cool, when things get hectic. How long have you been working at Digicall Assist? Over two years now. Prior to Digicall Assist […]

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Leading Fleet Management Firm ORIX Australia Chooses Digicall Assist for Roadside

Leading fleet management supplier ORIX Australia have recently appointed Digicall Assist as their Roadside Assistance provider joining an already strong stable of fleet-based clients. Digicall Assist will begin providing roadside assistance to all ORIX’s customers nationally from October 2018. “Digicall Assist are looking forward to providing premium customer support and roadside assistance to the ORIX […]

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Meet The Team – Andrew, Digicall Assist, Customer Service Consultant

Meet Andrew, one of Digicall Assist’s knowledgeable and friendly Customer Service Consultants. Andrew’s flourished in his role, transitioning from life as a mechanic working in an auto workshop to helping motorists get back on the road with Digicall Assist. How long have you been working at Digicall Assist? I started at Digicall Assist on the […]

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Digicall Assist Taking Real Climate Action with Greenfleet

Digicall Assist recently celebrated their successful partnership with Carbon Offset provider, Greenfleet, attending and participating in a tree planting expedition. Greenfleet is Australia’s most respected source of biodiverse carbon offsets. As a non-profit organisation, Greenfleet connects people with real climate action. Since 1997, Greenfleet has planted more than 8.7 million native trees across 425 biodiverse […]

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Meet The Team – Annaleise, Digicall Assist Shift Supervisor

Meet Annaleise, one of Digicall Assist’s Shift Supervisors and a rising star in our team. Annaleise was quickly recognised as a very caring person who would be great at overseeing our shifts and ensuring our staff and customers get the care they need. How long have you been working at Digicall Assist? I’ve been at […]

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Digicall Assist Partners With Ethical Insurer, Huddle

Innovative and ethical Insurance provider Huddle, recently appointed Digicall Assist as their roadside assistance provider as they grow their car insurance customer base in Australia. Huddle is underwritten by Digicall Assist client, Hollard. “We wanted to work with a roadside assistance provider who was trusted and who we could be sure would deliver to the high […]

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