Roadside assistance during the COVID-19 pandemic

COVID-19 is on everyone’s minds, with the impact being felt in the roadside assistance sector as well. As everyone adjusts to the radical changes to everyday life and work, here’s a summary of what Digicall Assist is doing, and how our network of roadside assistance providers is helping motorists and essential services at the roadside. […]

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Roadside assistance during the bushfire crisis… and then the floods

Australia’s summer of horror veered from one extreme to the next. First, catastrophic bushfires engulfed much of the country for months, only then for the welcome rains that finally fell in February to create new disasters for some areas, with damaging, life-threatening floods. This brought a range of challenges for roadside assistance, including road closures, […]

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PD Insurance signs on Digicall Assist as its roadside assistance partner

Online motor vehicle insurance company PD Insurance has chosen Digicall Assist as its roadside assistance partner, in a multi-year agreement announced today. The agreement strengthens Digicall Assist’s footprint within the competitive insurance sector and strengthens PD Insurance’s customer offering. Under the agreement Digicall Assist will provide national rapid-response roadside assistance services to PD Insurance policy […]

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What makes a world-class roadside assistance provider?

Being a world-class roadside assistance provider goes far beyond simply having solid motor vehicle expertise. Customer service, adaptability and safety compliance are other essential attributes. The providers – such as mechanics and towing services – are on the frontline of roadside assistance, dealing with broken-down motorists face to face. They are often the final step […]

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The humanity at the heart of roadside assistance

When a motorist finds themselves in a breakdown situation, our innovative technology and operations allow us to take swift action and get them on their way again. But it’s the people on our phones and at the roadside that truly make the Digicall Assist difference. No system — no matter how streamlined or advanced — […]

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The technology at the heart of roadside assistance

Roadside assistance is an increasingly sophisticated tech operation. At the heart of assistance are our people, who are critical in providing an exceptional customer experience. Yet alongside them, every step of the way, there’s technology that enables us to extend our clients’ brands to the roadside and deliver tangible business benefits. At its simplest, roadside […]

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What makes a brilliant customer service agent?

When your mission is to deliver the very highest level of service and care to your clients and their customers, having world-class agents is fundamental. At Digicall Assist, when a motorist calls for roadside assistance, their first interaction is with a customer service agent, so it’s important to make that first impression count. But what […]

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What happens when a passenger gets locked in a car?

Whether it’s a breakdown or a busted tyre, every person needing roadside assistance gets prioritised help. However, when a passenger’s health or safety is at risk – such as when a young child or pet is locked in a car – extra measures swing into action. The scenario of a passenger locked in a car […]

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Announcing the world’s first multi-lingual roadside assistance self-help app

Digicall Assist is delighted to announce the launch of the world’s first multi-lingual roadside assistance self-help app. The easy-to-use app delivers not just a better customer experience, but also provides benefits to leading car brands, fleet managers and insurance companies that offer roadside assistance. The app gives motorists with limited English the confidence that if […]

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