“Digicall answers over 1 million calls for help each month globally.”
“Trusted by leading brands to deliver a seamless customer experience”
“Service excellence when you need it most.”
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The best assistance for your customers when they need it most


Digicall Assist has a long and trusted history of providing exceptional assistance to customers on our clients’ behalf. We’re the leading outsourced assistance services provider for seamless customer experience across Australia and New Zealand.

Our professional experienced personnel and cutting-edge call centre is backed by innovative technology solutions. As a result, we resolve issues quickly to impress your customers.
When it comes to Emergency Roadside Assistance and Customer Experience in Australia and New Zealand, Digicall Assist is your #1 choice.

Based in Sydney, our comprehensive outsourced service package is cost-effective, reliable, and flexible to give you and your customers the very best customer experience.

Download the summary of why Digicall Assist is the leading outsourced customer service provider for customer experience across Australia and New Zealand.


Our services


Automative assistance services

Automotive services

Digicall Assist is the largest independent provider of Emergency Roadside Assistance in Australia and NZ. We work with leading automotive manufacturers, major insurance groups and fleet management groups.


Discover what we can do for you.


Insurance assistance services

Insurance services

When Australia and NZ’s leading insurance companies want the best solutions for their policyholders, they call Digicall Assist. Our Insurance Assistance Services cover Roadside Assistance, Home Assistance, Claims Management and Customer Relations.

Find out more.


Premium customer assistance services

Premium customer services

That first contact between you and your customer can make or break you. That’s why more companies choose Digicall Assist as their First Line of Response. Let us become your customer service provider with our world-class call centre.
Companies that provide exceptional customer service report seeing 12 times the return on sales compared with organisations that don’t prioritise customer experience. (International Customer Service Association)

How can we help you?


Testimonials

At Digicall Assist we invite every person we provide assistance to, to rate their experience. This provides our team with transparency, showing us how we are delivering from the contact centre through to the roadside. Customer service excellence is consistently what we strive to achieve and feedback from our customers is essential to that process. Below is just some of the recent feedback from the people we help:

At Digicall Assist we invite every person we provide assistance to, to rate their experience. This provides our team with transparency, showing us how we are delivering from the contact centre through to the roadside. Customer service excellence is consistently what we strive to achieve and feedback from our customers is essential to that process. Below is just some of the recent feedback from the people we help:

"Awesome!" - Casey, Oakleigh
Testimonials
"Best service I have ever had. First time I needed roadside assistance but from speaking to the person on the phone to someone arriving to my place (within what felt like 5 minutes) to replace my battery, which was great because it was a Friday afternoon."
- Melanie, Robina
Testimonials
"Excellent customer service and clear communication about waiting times and arrival. Very happy. " - Skye, Narrabeen
Testimonials
"Each time we've used Roadside Assist its been great! Thanks." - Wayne, Albury
Testimonials
"Gavin who came to change the tyre was one of the nicest people I have met. A real asset. Keep up the good work". - Jacqui, Two Rocks


Testimonials
"Very efficient and turned up promptly to resolve the problem." - Simon, Geelong
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Our Blog

Read our latest blog posts to discover new industry developments.

  • June 24, 2019   Digicall Assist     0

While a breakdown may seem catastrophic at the time, it’s often a simple issue for a roadside assistance provider to ...

  • May 21, 2019   Michael Curtin     0

On Thursday 20 June, I will spend the longest and coldest night of the year sleeping on the concrete at ...

  • April 9, 2019   Digicall Assist     0

Breaking down in your car can be stressful. The good news is, by keeping calm and following this simple 3-step ...



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