The best assistance for your customers when they need it most

At Digicall Assist we invite every person we provide assistance to, to rate their experience. This provides our team with transparency, showing us how we are delivering from the contact centre through to the roadside. Customer service excellence is consistently what we strive to achieve and feedback from our customers is essential to that process.

Here is some recent feedback from people that we helped:

"Best service I have ever had. First time I needed roadside assistance but from speaking to the person on the phone to someone arriving to my place (within what felt like 5 minutes) to replace my battery, which was great because it was a Friday afternoon."

"Excellent customer service and clear communication about waiting times and arrival. Very happy. "

"Each time we've used Roadside Assist its been great! Thanks."

"Gavin who came to change the tyre was one of the nicest people I have met. A real asset. Keep up the good work"

"Very efficient and turned up promptly to resolve the problem."

- “Thank you for the offer to nurses. As an RN of 40 years your free roadside assistance is greatly appreciated!”

- “Amazing service from start to finish. Love the app so you can see where they are while waiting for them to arrive. Very friendly and efficient mechanic. Highly recommended.”

- “Had to call roadside assist. The service was amazing. Text messages to tell me how long they would be. From the call being answered in till the repair was completed nothing short of 5 stars.”

- “Prompt, professional, knowledgeable, pleasant and friendly. It was a relief to have someone attend who knew what they were doing. The tracking service was great, being able to see they were on their way and where they were at was really good. Also communicating with me via text or phone call.”