Avida RV extends roadside service partnership with Digicall Assist, dating back to 2009

Avida RV has engaged in an extension for several years with Digicall Assist for the provision of roadside assistance services across their fleet of motorhomes, campervans and caravans.

Kathleen Clements, Marketing Experience Team member for Avida RV describes the solution needed; “to cover the full suite in our product lineup is important. These are heavy recreational vehicles that require specialist towing and help if something goes wrong. We’re really glad to continue with Digicall Assist based on the service provided to our customers in the past. We wanted a 24 hour, 7 day a week solution with a call centre that understands the urgency of being stuck on a holiday. That’s no fun for anyone!”

Another essential element of Digicall’s account extension win was the proven reliability of call operators to achieve efficient service, despite uncertainty and pressure on call centres around the country.

“We wanted a roadside service partner who understands our values as a family company, dating back to 1965. We need local support and people that understand our product, proving values of customer service and reliability. Digicall is accessible for any escalated cases and reporting that we need, throughout”, mentions Kathleen. She goes on to note that “the provision of service in this roadside package will exceed the expectations of customers if they are touring or on a roadtrip, a long way from home. This customized roadside policy aligns the same benefits for our customers at a generous service level that represents a real point of difference, while maintaining value – B2B”.

Michael Curtin, Digicall Assist CEO, embraces the ongoing partnership that allows for value for both companies and customers. “We’re in the problem-solving business when you’re broken down at the roadside. That is heightened in the mind of a recreational vehicle owner because they have limited time to enjoy their asset. Avida have been a wonderful client due to their clear mission that they live by, are often booked out months or years in advance with new orders to make and they understand the service that we provide.”

Digicall Assist is a prominent player in the Australian roadside assistance and breakdown management industry. The company offers a comprehensive range of services, including towing, vehicle recovery, jump-starting, and tyre changing. With a nationwide network of skilled technicians and state-of-the-art equipment, Digicall Assist is able to provide fast and reliable assistance to drivers in need, 24 hours a day, 7 days a week. The company’s commitment to delivering exceptional service has earned it a reputation as one of the most trusted roadside assistance providers in Australia. Digicall Assist’s success in the country is also attributed to its innovative use of technology, such as its connected car programs and digital platforms, which enhance the customer experience and streamline service delivery. Overall, Digicall Assist’s presence in Australia has had a significant impact on the country’s road safety and has helped countless motorists get back on the road quickly and safely.