eCall & bCall
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Connected vehicle emergency calling. Every second matters
Faster response. Better safety outcomes for your customers.
When something goes seriously wrong on the road, no one should face it alone. However the call begins, it reaches a real person in our 24/7 Australian contact centre – live vehicle data already in hand, so help is on its way in moments.
eCall – triggered automatically by the vehicle following an accident.
bCall – activated manually by someone in the vehicle pressing a button.
Key Product benefits of the Digicall Assist eCall & bCall service
- ANCAP Compliant
- Australian hosted
- ISO 27001:2022 certified
- Operating 24/7/365
Enquire about bCall & eCall for your brand
How eCall & bCall work. One trusted response, from call to Triple Zero
- The call is triggered. eCall fires automatically when the vehicle detects a crash; bCall the moment an occupant presses the button – sending GPS location, VIN and vehicle data instantly.
- Immediate human response. A Voice call connects to our Australian-based emergency centre. Agents receive vehicle data before speaking with occupants.
- Emergency Assessment. Agents assess injuries and determine response. Silent or unanswered calls are immediately treated as high priority.
- Triple Zero Coordination. A warm transfer to Triple Zero (000) shares critical incident data. Agents stay engaged until services assume control.
About Digicall Assist: Deep ANCAP experience. We design and run connected safety programs that meet ANCAP requirements – delivered white-labelled under your brand, by real people who genuinely care about the person on the other end.
- 22+ years supporting Australia’s Automotive industry
- 3M+ vehicles managed nationwide
- 900+ nationwide service providers
- ISO 27001:2022 certified information security
Powered by Digiflo
Our proprietary platform intelligently orchestrates every eCall and bCall event, from activation through to case closure.
- Dual channel voice & data architecture
- Secure API integration with OEM telematics
- Real-time event management & audit trails
- Live reporting & enterprise-grade resilience
- 99.9% platform availability, Australian hosted with TLS 1.3 & AES-256 encryption
Be there when it matters most
Give your customers a real person at the other end the moment an accident happens – backed by ANCAP ready technology and Australia’s most trusted independent team.
Independent eCall and bCall trusted by OEMs
Digicall Assist is truly independent. We’re not owned by any OEM, fleet or insurance company. Nor do we have any affiliation with these brands to give preferential treatment. Therefore our sole focus is your relationship with your vehicle owners.
We provide 100 percent independent roadside assistance and related technologies. As an insurer, you’ll have peace of mind that your relationship with your customers is secure and protected when you use Digicall Assist as your Roadside Assistance, bCall & eCall service provider.
We provide a seamless brand experience to your clients when they need help, supporting you in maintaining strong and trusted customer relationships.