Connected Assistance Solutions with smarter support. Safer journeys. Better outcomes and proven integrations.
Connected Vehicle Services powered by Digicall Assist
Digicall Assist delivers connected vehicle and driver support solutions that help automotive manufacturers (OEMs), fleet operators, insurers, and mobility providers keep customers safe, informed, and moving.
From emergency response and roadside assistance to contact centre services, our technology and people provide a seamless customer experience when it matters most.
How it works. An Australian Partner for Connected Mobility
For more than 20 years, Digicall Assist has been supporting drivers across Australia and New Zealand through innovative assistance services and leading contact centre operations.
As vehicle connectivity continues to evolve, Digicall Assist combines telematics, roadside assistance, emergency response workflows, and customer support expertise to deliver scalable connected vehicle solutions tailored to local market requirements.
Our services help manufacturers and mobility providers create safer and more engaging ownership experiences while simplifying management and customer support.
Connected when it matters most
When a connected vehicle generates an event, Digicall Assist can provide:
- Emergency response support and triage
- Roadside assistance coordination
- Driver assistance and information services
- Customer care and incident management
Our integrated support platform allows trained agents to rapidly access key vehicle and customer information and coordinate the appropriate response.
If you require eCall or bCall services and have a current roadside assistance provider, a tailored service can be integrated with your product and technical (IT) teams locally or overseas.
Benefits
Faster customer assistance
National roadside assistance network
24/7 contact centre operations
Australian and New Zealand coverage
Multi-channel customer engagement
OEM and fleet integration experience
Solutions
Emergency Assistance Support (eCall)
When connected vehicle technology detects a serious incident, Digicall Assist can provide emergency support workflows that help ensure customers receive timely assistance.
Features include:
- Incident triage
- Emergency service escalation procedures
- Driver welfare checks
- Location-based assistance
- Customer communications management
Our trained agents work with established processes designed to support rapid response and customer care.
Roadside Assistance (bCall)
Roadside assistance remains one of the most valued connected vehicle services.
Drivers can quickly access support when experiencing:
- Flat batteries
- Tyre issues
- Lockouts
- Fuel related incidents
- Mechanical breakdowns
- Minor roadside events
Digicall Assist coordinates assistance through a nationwide network of qualified service providers, ensuring customers receive help quickly and efficiently.
If you require eCall or bCall services and have a current roadside assistance provider, a tailored service can be securely integrated with your product and technical (IT) teams locally or overseas via API.
Why is geolocation important?
Connected vehicles generate opportunities to improve the customer experience throughout the ownership lifecycle.
Digicall Assist provides:
- Inbound and outbound customer care
- Telematics support
- Connected vehicle helpdesks
- Digital customer engagement
- Recall and campaign support
- Mobility and concierge services
Roadside Intelligence Key Features
Commences whilst customer is in the call queue
Easy-to-use client-branded app
Drop-down list of common vehicle issues
Photo capture capability to identify vehicle and show issue
Automatic geolocation
Integration with contact centre system
Flexible Partnership Models
Every connected vehicle programme is different – but always delivered under your brand.
Digicall Assist offers:
Fully Managed Services
A complete outsourced solution including:
- Contact centre operations
- Roadside assistance management
- Customer communications
- Reporting and analytics
Hybrid Solutions
Integrate Digicall Assist services with existing OEM, telematics or mobility platforms. If you require eCall or bCall services and have a current roadside assistance provider, a tailored service can be integrated securely with your product and technical (IT) teams locally or overseas via API.
Why Digicall Assist? Our Team understands:
Support for Australia and New Zealand's leading vehicle manufacturers (OEMs), fleets and insurers. Trusted by leading automotive brands.
OEM customer expectations
Roadside operations
Connected vehicle programs
Contact centre service delivery
Warranty and ownership journeys
Customer retention strategies
Customers We Support
Vehicle Manufacturers (OEMs)
We help automotive brands deliver exceptional ownership experiences through:
- Connected vehicle support
- Roadside assistance programmes
- Customer engagement services
- Contact centre solutions
- Warranty assistance support
Fleet & Mobility Providers
Our services help fleet operators improve driver safety, vehicle uptime and customer satisfaction.
Capabilities include:
- Incident response
- Driver support
- Fleet assistance programmes
- Vehicle recovery coordination
- Reporting and analytics
Insurers
Digicall Assist supports insurers with:
- First notification of loss
- Customer care
- Incident management
- Emergency response coordination
- Vehicle recovery services
Frequently Asked Questions (FAQs)
Drivers
Wherever the road takes them, drivers can rely on Digicall Assist for fast, professional support when they need assistance.
FAQ
What connected vehicle services can Digicall Assist provide?
Digicall Assist provides roadside assistance, customer care, emergency response support workflows, telematics helpdesk services, incident management and vehicle recovery coordination.
Does Digicall Assist operate 24/7?
Yes. Our operations are designed to support customers whenever assistance is required.
Can services be customised for our brand?
Absolutely. We offer white-label and fully customised solutions to align with OEM and fleet requirements.
Do you integrate with telematics platforms?
Yes. Digicall Assist has extensive experience integrating with OEM, telematics, roadside assistance and CRM platforms.
Can you support Australia and New Zealand?
Yes. We provide services across both Australia and New Zealand.
Let’s Build Safer, Smarter Mobility Together
Digicall Assist combines connected technology, roadside expertise, customer care excellence and operational scale to deliver outstanding outcomes for drivers, manufacturers and mobility providers.
Connected Assistance Solutions for the Modern Mobility Ecosystem