FCA (Stellantis) signs long term roadside assistance partnership with Digicall Assist
FCA Australia (Fiat Chrysler Automobiles) has chosen to engage in a long-term relationship with Digicall Assist to provide roadside service. Rekindling the partnership and returning to Digicall Assist for their roadside assistance needs, FCA will include the service across their stable of Jeep, Alfa Romeo, Abarth, Fiat and Fiat Professional brands.
Understanding of the brand positioning for each marque from enjoyment to adventure and practicality was a vital benefit that FCA found in Digicall. Access to a direct Account Manager and contact for those rare escalated cases, along with accurate monthly reporting were other elements of the decision.
The customized service will cover commuters or those on road trips to exceed expectations, provide a point of difference and maintain the value proposition of FCA imported brands. Quality roadside assistance will give peace of mind through a safety net as new vehicle owner’s travel our wonderful country.
Michael Curtin, Digicall Assist CEO, says that Digicall is really glad to welcome FCA back to the family through a partnership that allows for value for both companies and customers. “We’re all about real world solutions through the advanced technology that we’ve developed. This gives a measurable impact on the customer experience for vehicle owners, MD’s, Head of Procurement and Aftersales Directors. Supporting car buyers from the moment they take delivery is adding true peace of mind. When you get the customer mobile as quickly as possible, the rest falls into place”.
Another essential element of Digicall’s account win was the proven reliability of call operators to achieve efficient service, despite uncertainty and pressure on call centres around the country.
Digicall Assist will help vehicle owners with flat tyres, emergency fuel, battery problems, locked or lost keys and those requiring towing. This 24/7 service, 365 days a year for premium vehicle owners includes end-to-end case management, a modern, geo location website app to pinpoint customer location during a crisis, white labelled branding, live tow truck or supplier tracking, local call operators and Customer Satisfaction (CSAT) measurement.
Michael Curtin said that FCA’s choice to partner with Digicall Assist was mainly on the back of its commitment to technology and customer experience innovation. “With our ground-breaking solutions that make it easier for customers to get assistance, and better for our clients to offer a differentiated product, Digicall Assist has put our money where our mouth is when it comes to customer experience at the roadside.”
Fiat Chrysler Automobiles Australia, officially FCA Australia, is the official Stellantis subsidiary in the country and OEM distributor for the vehicle brands listed, achieving the position of 5th largest manufacturer for global new vehicle sales in 2021, behind Toyota, Volkswagen, Hyundai and General Motors. Stellantis was created through a merger of equals between Italian-American conglomerate Fiat Chrysler Automobiles (FCA) and the French PSA Group.
Jeep roadside coverage will include the Grand Cherokee, Wrangler, Cherokee, Renegade, Compass and Gladiator for those looking to explore and enjoy their freedom.
Alfa Romeo models include the Stelvio, Giulia, Tonale, Giulietta, Spyder and relevant model designations in various trim and option levels, demonstrating Italian passion through design, tech and performance. The Abarth 695, 500 and 124 Spider in addition to Fiat 500, 500X, Punto, Panda and Freemont are available for roadside coverage. Fiat Professional branded models such as the Dublo, Scudo and Ducato fall under the same stable.