At Digicall Assist, we understand that customer service can make or break your business. That’s why we provide responsive, professional and dedicated services by experienced and dedicated customer service experts. We deal with all matters professionally and according to your policies to create positive outcomes in every situation. Based in Sydney, we serve clients via our outsourced call centre service across Australia and New Zealand.
Our contact center operators and our service providers out on the road are helping motorists everyday who are often stressed, vulnerable and sometimes in danger. Their mission is to keep them safe.
“My one year old was locked in the car. The service I received was exceptional. They actioned my request immediately and kept me updated every few minutes to notify me where the service provider was and called to follow up afterwards to make sure everything was OK” – Happy customer
What makes a brilliant roadside assistance service provider?
“Our providers can face a number of things when they’re out on the road. They could be on the side of a dangerous motorway where they’re trying to block traffic to make sure that the customer is safe. It can be pouring down with rain or boiling hot, and they still turn up with a smile on their face and do the job.” – Luke Laurence, Provider Network Manager
The humanity at the heart of roadside assistance
When a motorist finds themselves in a breakdown situation, our innovative technology and operations allow us to take swift action and get them on their way again. But it’s the people on our phones and at the roadside that truly make the Digicall Assist difference. Nothing replaces the care shown by our customer service agents and roadside technicians. It’s this human touch that creates a better customer experience and turns a breakdown into something that’s memorable for the right reasons.