Emergency Roadside Assistance in Australia and New Zealand

Digicall Assist is a premium independent provider of Roadside Assistance across Australia and New Zealand.

We provide roadside assistance on behalf of premium automotive manufacturers, leading fleet management and major insurance groups.

Digicall Assist is not affiliated with any particular vehicle manufacturer, insurer, motoring club or automobile association.

As we’re part of the Digicall Group in South Africa, our clients benefit from the infrastructure, experience and network capabilities to meet your needs.

Roadside assistance explained

Watch how Digicall Assist gets motorists going again with a seamless customer experience.

Digicall Assist CEO Michael Curtin explains how our clients benefit from innovative technology that delivers a better customer experience and better business results

“We are very conscious that people’s expectations of their customer experience are evolving and it’s important that we change with that. We invest in these technologies so our clients don’t have to.”
– Michael Curtin, Digicall Assist CEO

Digicall Assist Contact Centre manager Rebecca Goss explains how we embed humanity at the heart of roadside assistance

“One of the most amazing things about what we do in comparison to others is we have technicians on the phone who have moved from the tools onto an agent role. These technicians are able to mobilise these vehicles over the phone, meaning that the customer doesn’t have to wait for a service provider to get to them. Customers are mobilised within five minutes and back on the road.”
– Rebecca Goss, Contact Centre Manager

Digicall Assist’s Network Provider Manager Luke Laurence outlines the key attributes of our extensive service provider network and how they help ensure better customer experience

“We have 1300+ Providers that cover every nook and cranny of Australia and New Zealand.”
– Luke Laurence, Provider Network Manager

Digicall Assist’s Customer Service Technician Mark Cividin outlines how his mechanical background helps deliver a better customer experience

“I love helping. I’m a motor mechanic by trade. Having myself, a tradesman, and a lot of other tradesmen on the floor, certainly makes everything flow a lot better for the best service for the customer.”
– Mark Cividin, Customer Service Technician

Key outcomes

Our automotive clients benefit from these outcomes:

  • Better client retention rates.
  • Improved customer. satisfaction.
  • Consistency in dealing with all customer concerns.
  • Real-world data that reflects the experience of policyholders in the field.
  • 24/7 immediate responses.
  • High value yet relatively inexpensive services.
  • Custom industry-focused packages suited to your own marketplace.

Our tailor-made packages can include

  • Best Roadside Assistance Australia wide: Our team of qualified mechanics and service staff offer both telephone assistance and on-location breakdown assistance.
  • Minor Roadside Repairs: We’ll arrange for the supply and fitting of emergency parts to get a broken down car back on the road if a preferred repairer is not available.
  • Technical Advice: Our team are experts across many different vehicle makes and models, and provide technical advice by phone on a range of safety and mechanical issues.
  • Premium roadside assistance: We live and breathe prestige roadside assistance, and can ensure your customer experience doesn’t stop at the roadside.
  • Emergency Fuel: Digicall Assist will arrange an emergency fuel supply wherever possible or transport the vehicle to the nearest service station.
  • Urgent Message Relay: Digicall Assist offers an Urgent Message Relay Service if needed, where we connect the customer to a family member, friend or business associate, or notify a contact on the customer’s behalf.
  • Accident Co-ordination and Towing: If your customer’s vehicle is involved in an accident, we arrange transport of the vehicle to the preferred repairer or a repairer of the customer’s choice. We also provide advice to the customer as to what information they need to obtain from other parties involved in the incident.
  • Emergency Taxi Transport: If a customer urgently needs transport, Digicall Assist can arrange taxi transport.
  • Accommodation Assistance: Digicall Assist can even arrange hotel accommodation for the driver and up to 5 passengers for up to 3 nights.
  • Rental car: Digicall Assist can supply a rental car for up to 4 days.

The flexibility and reliability you need

With a state-of-the-art assistance centre in Sydney and a team of experienced professionals, we provide a service that is both flexible and reliable.

  • Experience: Qualified mechanics and service management personnel are underpinned by the leading employee retention rate in the industry. This means our team quickly resolve problems with confidence for the best roadside response.
  • Accuracy: Our capabilities mean we provide genuine roadside diagnosis. Our operators are trained to recognise and resolve many common issues over the phone – so customers are back on the road faster.
  • Technology: Seamless service is backed by innovative technology. Our state-of-the-art systems include detailed photographs of engine configurations, dashboard displays and copies of user manuals. This allows our operators to provide real time, informed advice to the caller – meaning faster mobilisation and higher customer satisfaction. 
  • Rapid Response: 95% of roadside attendances occur within 45 minutes of the initial call.
  • Coverage: Sometimes size does matter. Digicall Assist’s major network of providers means we can help any registered vehicle in Australia and New Zealand, regardless of location. 
  • Customer Focused: Our range of services goes far beyond just roadside assistance. We offer a full customer relationship management service.