Digicall Assist wins Group Business of the Year, again
Digicall Assist is part of the global Digicall Group, headquartered in South Africa. We’re delighted that we were awarded ‘Group Business of the Year’ for the second year in a row. Two of Digicall Assist’s Australian leadership team also received awards recognising their performance over the past year.
Each year Digicall Group celebrates the best of the best within its 22 companies across three different countries. These awards are based on FY2021 results and given to the top performers from across the Group, which now has over 4500 people.
Given the COVID-19-related constraints and limits on international travel, the Australian leadership team participated in the celebrations virtually again this year, holding a champagne breakfast and joining the festivities via video conference.
We were extremely pleased that our business and senior members of the team were honoured with awards.
- Digicall Assist was awarded Group Business of the Year for the second year in a row. This award recognises our strong growth and performance over the past 12 months, where we’ve significantly added to our client base, as well as organically increased the size of the carpark we manage for existing clients. It also recognises how we adapted to the COVID-19 pandemic, switching rapidly to enabling our contact centre workforce to work from home, implementing COVID-Safe practices at the roadside, and ensuring all stakeholders were able to effectively manage the changing circumstances.
Two other factors underpinned the award. Firstly, we successfully obtained ISO2700 Information Security Management certification, which was a rigorous undertaking that demonstrates our commitment to data security and gives our partners certainty. Secondly, we developed and delivered a digital transformation initiative that encompassed a new state-of-the-art contact centre system as well as an integrated digital roadside intelligence solution, to transform the customer experience at the roadside.
- Jey Meraachli, Infrastructure Manager, was awarded the Australian Leader of the Year in recognition of his consistently impressive commitment, and the strength of the value he adds to the business. Jey was responsible for driving complex digital innovation across the business – including the award-winning ‘InQ-IQ’ roadside intelligence solution – as well as managing our successful ISO 27001 data security certification, while seamlessly managing business-as-usual IT for the business. Jey’s strategic and hands-on expertise is coupled with unwavering professionalism and warmth.
- Rebecca Goss, Contact Centre Manager, was awarded the Service Excellence Award (colloquially referred to as the ‘Locomotive Award’), in recognition of her unrelenting commitment to excellence. Bec is passionate about focusing on the wellbeing and performance of her team, to ensure the extraordinary customer experience that Digicall Assist is famous for. Bec manages the complexities that the COVID-19 pandemic has thrown up with energy, grace, and compassion, and has been responsible for driving excellence across the contact centre at the same time as the business has experienced enormous growth.
Congratulations to Jey and Bec, and a heartfelt ‘Thank You’ to all Digicall Assist team members for their commitment and expertise. It takes a team to deliver these kind of results, and we’ve got an incredibly committed team, passionate about customer experience, who all played a role in this fantastic recognition