Providers
A National Provider Network
Our commitment to excellence is supported by an impressive Australia-wide network of independent, quality providers for roadside assistance.
Ensuring Excellence
Our carefully curated network has grown over many years to ensure excellence in customer experience. The network is actively managed by a dedicated team in Sydney, who:
Ensure the responsiveness of all our services
Recruit new service providers
Manage compliance requirements to ensure the quality and presentation of each provider is in line with our expectations
Communicate regularly with our network
Digicall Assist recognizes our most outstanding roadside assistance providers across Australia through our annual Provider Excellence Awards. Learn more about how we celebrate the best performers and those who best support Digicall Assist mission to deliver exceptional customer experience.
Roadside Assist, From Our Providers’ Perspective
Roadside Technician, James from Southern Cross Roadside Assistance, shares what he loves about roadside assistance
Bespoke Solutions
Digicall Assist uses an advanced compliance and dispatch system to deliver bespoke solutions.This cutting-edge system manages all interactions with our supply network and ensures we:
Dispatch the most appropriate service based on the customer’s situation
Can quickly locate a customer in remote and metro areas using geo-location
Get to the customer in the shortest possible time-frame
Help our head office team maintain up-to-date, real-time communication throughout the process.
Best in Class Systems
Digicall Assist’s point of difference is that we recruit and establish a group of dedicated providers to meet your specific needs. We do not believe in a one-size-fits-all approach.
Your dedicated group may include a preferred accident or repairer network for a manufacturer or a group of franchises for a dealer network.
We are able to mobilise a specialised team very quickly, thanks to our excellent relationships with all our providers, and our in-depth knowledge of their skills and strengths.
Join our Network
We’re always on the lookout for talented roadside assist businesses, including mechanics and towing operators, to join our national network of Providers. Check out the benefits of being part of our national network, and complete the form to request to join.
Questions and answers for Providers
We’ve got all your questions covered. Check out the Provider ‘Frequently Asked Questions’ here on the website, or download the FAQs PDF.