Partners
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A Partner Network nation-wide


Our commitment to excellence is supported by an impressive Australia-wide network of independent, quality providers for roadside assistance.

Ensuring Excellence

Our carefully curated network has grown over many years to ensure excellence in customer experience. The network is actively managed by a dedicated team in Sydney, who:

  • Ensure the responsiveness of all our services
  • Recruit new service providers 
  • Manage compliance requirements to ensure the quality and presentation of each provider is in line with our expectations
  • Communicate regularly with our network

Digicall Assist’s primary focus is always complete customer satisfaction. We work closely with our Providers to ensure they are extending excellent customer experience at the coalface.

Bespoke Solutions

Digicall Assist uses an advanced compliance and dispatch system to deliver bespoke solutions. Unlike any other in the market today, this cutting-edge system manages all interactions with our supply network and ensures we:

  • Dispatch the most appropriate service based on the customer’s situation
  • Can quickly locate a customer in remote and metro areas using geo-location
  • Get to the customer in the shortest possible time-frame
  • Help our head office team maintain up-to-date, real-time communication throughout the process.

Best in Class Systems

Digicall Assist’s point of difference is that we recruit and establish a group of dedicated providers to meet your specific needs. We do not believe in a one-size-fits-all approach.

Your dedicated group may include a preferred accident or repairer network for a manufacturer or a group of franchises for a dealer network.

We are able to mobilise a specialised team very quickly, thanks to our excellent relationships with all our providers, and our in-depth knowledge of their skills and strengths.

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