At Digicall Assist we invite every person we provide assistance to, to rate their experience.


This provides our team with transparency, showing us how we are delivering from the contact centre through to the roadside.  Customer service excellence is consistently what we strive to achieve and feedback from our customers is essential to that process.  Below is just some of the recent feedback from the people we help:


Free Australia-wide roadside assistance for frontline workers

In recognition of the impact of COVID-19, Digicall Assist is providing free Australia-wide roadside assistance to frontline healthcare and emergency workers for 2020, in a joint offer with Suncorp Group. Launched in April, this initiative has already helped hundreds of nurses, doctors, first responders and hospital staff whose cars have broken down. Here’s a small selection of feedback from those we’ve helped get going again.


“Thank you so much – I’m a nurse and can’t afford roadside assistance at the moment as I’m the only one in the house still working. You guys saved me!”

Kim

Newcastle NSW

“Amazing service and very grateful. I’m a nurse and I was out visiting patients at home and my car broke down. Don’t know what I would have done without your service. Thank you so much!!!”

Robyn

Beverly Hills NSW

“Thank you for the offer to nurses. As an RN of 40 years your free roadside assistance is greatly appreciated!”

Kerry

Canberra ACT

“Thank you so much for this service. I am working 12 hrs a day in ICU and this was peace of mind. Thanks again.  This is a wonderful way to give back.”

Megan

Wollongon NSW

“Thank you for the quick service. I had my car back running and ready to head to work by 8:30pm for my night shift.”

Vickie

Campbeltown NSW

“Amazing service from start to finish. Love the app so you can see where they are while waiting for them to arrive. Very friendly and efficient mechanic.”

Susan

Google Review

“Had to call roadside assist. The service was amazing. Text messages to tell me how long they would be. From the call being answered in till the repair was completed nothing short of 5 stars.”

Gary

Google Review

“Prompt, professional, knowledgeable, pleasant and friendly. It was a relief to have someone attend who knew what they were doing. The tracking service was great, being able to see they were on their way and where they were at was really good. Also communicating with me via text or phone call.”

Kerrie

Google Review

“Brilliant professional service from the moment I telephoned to say I had broken down; call was handled courteously and proficiently. The call was logged and information exchanged and was reassured that a mechanic would be there within 45 minutes to an hour maximum. The outstanding service provided a text message that enabled you to also track the arrival of the mechanic, who also phoned to reassure that they had arrived and parked behind the car. The mechanic was pleasant and reassuring, he efficiently assessed the situation and told me what the problem was and then managed to start the car so that we could safely drive off. Thank you.”

Manda

Google Review

“Absolutely fantastic service. Fast, friendly and very professional. I would highly recommend using Digicall Assist.”

Suzie

Google Review

“The guy at the call center was awesome, made the call easy, friendly and fast. The mechanic was also awesome, fast efficient and told me what was on offer as far as my battery went.”

Shane

Google Review

“Service time was quick, professional & friendly. Loved the map tracker so could follow how far away serviceman was from destination. Thx for your help.”

Clint

Google Review

“Awesome!”

Casey

OAkleigh

“Best service I have ever had. First time I needed roadside assistance but from speaking to the person on the phone to someone arriving to my place (within what felt like 5 minutes) to replace my battery, which was great because it was a Friday afternoon.”

Melanie

Robina

“Each time we’ve used Roadside Assist it’s been great! Thanks.”

Wayne

Albury

“Excellent customer service and clear communication about waiting times and arrival. Very happy. ”

Skye

narrabeen

“Gavin who came to change the tyre was one of the nicest people I have met. A real asset. Keep up the good work”.

Jacqui

two rocks

“Great service, arrived quickly – I had 3 kids in a busy shopping centre car car so I was very pleased.”

Melissa

Ringwood

“Great service by all your team members and roadside technician.”

Peter

Cranbourne

“Great work from roadside assist.”

Tracey

South Albury

“I appreciated the text and phone call giving me an ETA.”

Lorelle

Labrador

“I love this service.”

Lisa

Bayswater

“I was extremely happy with all services involved.”

Ann

mount victoria

“The guy who resolved my issue was highly personable, efficient and friendly.”

Aaron

abbotsford

“Very efficient and turned up promptly to resolve the problem.”

Simon

Geelong

“Very friendly and thorough mechanic.”

Steve

roselands

“Very happy with the service thank you!”

Gail

Whittlesea

“Was so impressed with the man who came out. He answered my questions and was polite and friendly. Excellent service.”

Nicole

Brookwater