At Digicall Assist we invite every person we provide assistance to, to rate their experience.


At Digicall Assist we invite every person we provide assistance to, to rate their experience.  This provides our team with transparency, showing us how we are delivering from the contact centre through to the roadside.  Customer service excellence is consistently what we strive to achieve and feedback from our customers is essential to that process.  Below is just some of the recent feedback from the people we help:


“Awesome!”

Casey

OAkleigh

“Best service I have ever had. First time I needed roadside assistance but from speaking to the person on the phone to someone arriving to my place (within what felt like 5 minutes) to replace my battery, which was great because it was a Friday afternoon.”

Melanie

Robina

“Each time we’ve used Roadside Assist it’s been great! Thanks.”

Wayne

Albury

“Excellent customer service and clear communication about waiting times and arrival. Very happy. ”

Skye

narrabeen

“Gavin who came to change the tyre was one of the nicest people I have met. A real asset. Keep up the good work”.

Jacqui

two rocks

“Great service, arrived quickly – I had 3 kids in a busy shopping centre car car so I was very pleased.”

Melissa

Ringwood

“Great service by all your team members and roadside technician.”

Peter

Cranbourne

“Great work from roadside assist.”

Tracey

South Albury

“I appreciated the text and phone call giving me an ETA.”

Lorelle

Labrador

“I love this service.”

Lisa

Bayswater

“I was extremely happy with all services involved.”

Ann

mount victoria

“The guy who resolved my issue was highly personable, efficient and friendly.”

Aaron

abbotsford

“Very efficient and turned up promptly to resolve the problem.”

Simon

Geelong

“Very friendly and thorough mechanic.”

Steve

roselands

“Very happy with the service thank you!”

Gail

Whittlesea

“Was so impressed with the man who came out. He answered my questions and was polite and friendly. Excellent service.”

Nicole

Brookwater

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