Leading Fleet Management Firm ORIX Australia Chooses Digicall Assist for Roadside

Leading fleet management supplier ORIX Australia have recently appointed Digicall Assist as their Roadside Assistance provider joining an already strong stable of fleet-based clients. Digicall Assist will begin providing roadside assistance to all ORIX’s customers nationally from October 2018. “Digicall Assist are looking forward to providing premium customer support and roadside assistance to the ORIX […]

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Meet The Team – Andrew, Digicall Assist, Customer Service Consultant

Meet Andrew, one of Digicall Assist’s knowledgeable and friendly Customer Service Consultants. Andrew’s flourished in his role, transitioning from life as a mechanic working in an auto workshop to helping motorists get back on the road with Digicall Assist. How long have you been working at Digicall Assist? I started at Digicall Assist on the […]

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Digicall Assist Taking Real Climate Action with Greenfleet

Digicall Assist recently celebrated their successful partnership with Carbon Offset provider, Greenfleet, attending and participating in a tree planting expedition. Greenfleet is Australia’s most respected source of biodiverse carbon offsets. As a non-profit organisation, Greenfleet connects people with real climate action. Since 1997, Greenfleet has planted more than 8.7 million native trees across 425 biodiverse […]

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Meet The Team – Annaleise, Digicall Assist Shift Supervisor

Meet Annaleise, one of Digicall Assist’s Shift Supervisors and a rising star in our team. Annaleise was quickly recognised as a very caring person who would be great at overseeing our shifts and ensuring our staff and customers get the care they need. How long have you been working at Digicall Assist? I’ve been at […]

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Digicall Assist Partners With Ethical Insurer, Huddle

Innovative and ethical Insurance provider Huddle, recently appointed Digicall Assist as their roadside assistance provider as they grow their car insurance customer base in Australia. Huddle is underwritten by Digicall Assist client, Hollard. “We wanted to work with a roadside assistance provider who was trusted and who we could be sure would deliver to the high […]

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Digicall Assist Innovates Recruitment Process With First Assessment Centre

Recently Digicall Assist ran an “Assessment centre”, trialling a new way of recruiting staff for our contact centre.  The assessment centre was held on Saturday 3rd March, 10am at the new Digicall Assist offices in Rhodes. The assessment centre helped our management team see candidates in action, and allowed candidates to see the space in […]

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When Roadside Assistance Plays A Critical Role

Recently the Digicall Assist contact centre and roadside assistance teams played a critical role in achieving a positive outcome during a distressing and potentially very dangerous situation. In February 2018, during peak hour traffic the contact centre team received a call from a distressed mother who had inadvertently locked her baby in her car with […]

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Meet The Team – Tim Cantello, Digicall Assist, Service Provider Manager

Meet Tim Cantello, our long-serving, bearded manager of our large and growing network of mechanics who provide roadside across Australia. How long have you been working at Digicall Assist? I’ve been with this team in total for 8 years. In my previous life I also worked as a mechanic and workshop manager and did roadside […]

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Digicall Assist To Attend The World’s Leading Auto Industry Event

Digicall Assist prides itself in leading the industry when it comes to providing efficient and innovative roadside assistance and customer service. As a key roadside assistance and customer service partner for some of world’s leading Automotive manufacturers, it’s important to be across the innovations, trends and best practices affecting our industry and clients. To that […]

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GOFAR and Digicall Assist partner to provide Australia’s smartest roadside assistance programme

Digicall Assist have partnered with tech company GOFAR to provide roadside assistance to GOFAR members as they scale their membership base in Australia and New Zealand. GOFAR is Australia’s top connected car company, connecting drivers via a mobile app and onboard diagnostic tool in over 49 countries. The App provides a window into a vehicle’s […]

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