August 25, 2021 / by Digicall Assist / Blog
Digicall Assist’s digital roadside assist technology has been recognised as a finalist in three prestigious awards that celebrate customer experience excellence. Dubbed ‘InQ-IQ’, our innovative roadside intelligence solution delivers more personalised and accurate assistance with greater peace of mind, to get motorists back on the roader faster. And it’s capturing the attention of CX judges […]
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Award-winning roadside assist innovation
August 25, 2021 / by Digicall Assist / Blog
Digicall Assist’s digital roadside assist technology has been recognised as a finalist in three prestigious awards that celebrate customer experience excellence. Dubbed ‘InQ-IQ’, our innovative roadside intelligence solution delivers more personalised and accurate assistance with greater peace of mind, to get motorists back on the roader faster. And it’s capturing the attention of CX judges […]
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Digicall Assist expands leadership team to support exponential growth
July 21, 2021 / by Digicall Assist / Blog
Digicall Assist has appointed Duncan Hardie as Chief Operating Officer, a newly created role that expands Digicall Assist’s leadership team at a time of exponential growth for the business. Duncan has spent the last 11 years working for International SOS Group companies, including overseas as the Regional General Manager across the Middle East, Africa, India […]
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COVID-19: Roadside assistance when it’s not business as usual
July 20, 2021 / by Digicall Assist / Blog
The COVID-19 pandemic continues to impact many aspects of business and life across Australia. In response, Digicall Assist has adjusted how we provide services to our customers. What hasn’t changed are our service standards and mission to ensure that everyone is able to move safely, effectively and efficiently during these challenging times. Digicall Assist’s number […]
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4 essential steps for a safe road trip
June 23, 2021 / by Digicall Assist / Blog
Planning a road trip these upcoming holidays? You’re not alone. With international holidays still off the agenda and state borders largely open, Australians are gearing up to get back on road. Here are three steps to ensure a happy and safe post-lockdown car trip. 1. Love your battery If your car has been sitting idle […]
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Back out into the cold
May 11, 2021 / by Digicall Assist / Blog
I’m doing it again! Each year I participate in the Vinnies CEO Sleepout® – an annual event to raise money for people experiencing homelessness or at risk of finding themselves without a safe place to call home This year the Sleepout is on Thursday 17 June, and will be my 7th time swapping my warm […]
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Announcing the Finalists and Winners of the 2020 Provider Excellence Awards
March 31, 2021 / by Digicall Assist / Blog
Digicall Assist’s recent Provider Excellence Awards Virtual Event revealed the finalists and winners of the 2020 Awards. It was a fantastic opportunity to recognise our most outstanding roadside assistance providers across Australia. Congratulations to all the finalists and winners of the 2020 Provider Excellence Awards! We are incredibly delighted to work with so many exceptional […]
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2020 – a year of roadside volatility and adaptation
March 15, 2021 / by Digicall Assist / Blog
2020 was a year like no other for the roadside assistance industry. As COVID-19 hit, Digicall Assist responded rapidly to adjust to keep Australians safe and moving. Here we take a look back at 2020’s changes in call and case volumes. 2020 call and case volumes Overall for all of our clients, 2020 saw around […]
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Roadside intelligence steps up a gear
February 26, 2021 / by Digicall Assist / Blog
Digicall Assist has rolled out another roadside assistance innovation to improve the experience for broken down motorists and help get them on their way faster. Our latest innovation ‘INQ-IQ’ integrates digital technology at the roadside with our telephony system. Now, as soon as a motorist calls for assistance, they begin interacting even whilst in the […]
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Digicall Assist’s world-class data security officially certified
February 15, 2021 / by Digicall Assist / Blog
We’re very pleased to announce that Digicall Assist has been awarded ISO 27001 (Information Security Management) certification. ISO 27001 is a globally recognised information security standard that certifies that rigorous data handling and security systems and processes are in place. Along with Digicall Assist’s investment in enterprise grade security hardware and supporting software, the certification […]
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After a year like no other, we’re gearing up for unprecedented demand for holiday season roadside assistance
December 17, 2020 / by Digicall Assist / Blog
Much of Australia might be poised to step into holiday mode, but roadside assistance providers are anticipating anything but a cruisy summer. With international holidays off the agenda and state borders finally open, Australians are getting back in the car by the droves. And that means high volumes of breakdowns. Here’s how Digicall Assist is […]
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