Going the extra mile
A Premium Customer Service Story An empowered and proactive frontline customer service team A customer of one of Digicall Assist’s premium insurance clients required assistance after they had incorrectly...
A Meaningful Morning Tea
The Digicall Team takes time out for tea and to raise money for The Cancer Council participating in Australia’s Biggest Morning Tea. The Digicall Assist Team recently participated in...
Choosing An Outsourced Customer Service Partner
7 Tips For Success If you’ve made the decision to outsource aspects of your customer service, choosing the right partner is imperative to your customer satisfaction levels and overall...
Digicall Assist, CEO Michael Curtin shares why he has committed to participate in the St Vincent De Paul CEO Sleepout for the 3rd year running
We asked Digicall CEO Michael Curtin why he is participating again in this year’s St Vincent De Paul CEO sleepout… here’s what he had to say. What is the...
Surprising Roadside Assistance Trends
Despite the rapid developments in technology and increasing reliability of cars the need for roadside assistance is a growing trend in the US and it’s likely Australian statistics are...