Roadside assistance during the COVID-19 pandemic
COVID-19 is on everyone’s minds, with the impact being felt in the roadside assistance sector as well. As everyone adjusts to the radical changes to everyday life and work,...
Roadside assistance during the bushfire crisis… and then the floods
Australia’s summer of horror veered from one extreme to the next. First, catastrophic bushfires engulfed much of the country for months, only then for the welcome rains that finally...
PD Insurance signs on Digicall Assist as its roadside assistance partner
Online motor vehicle insurance company PD Insurance has chosen Digicall Assist as its roadside assistance partner, in a multi-year agreement announced today. The agreement strengthens Digicall Assist’s footprint within...
What makes a world-class roadside assistance provider?
Being a world-class roadside assistance provider goes far beyond simply having solid motor vehicle expertise. Customer service, adaptability and safety compliance are other essential attributes. The providers – such...
The humanity at the heart of roadside assistance
When a motorist finds themselves in a breakdown situation, our innovative technology and operations allow us to take swift action and get them on their way again. But it’s...
The technology at the heart of roadside assistance
Roadside assistance is an increasingly sophisticated tech operation. At the heart of assistance are our people, who are critical in providing an exceptional customer experience. Yet alongside them, every...
What makes a brilliant customer service agent?
When your mission is to deliver the very highest level of service and care to your clients and their customers, having world-class agents is fundamental. At Digicall Assist, when...
What happens when a passenger gets locked in a car?
Whether it’s a breakdown or a busted tyre, every person needing roadside assistance gets prioritised help. However, when a passenger’s health or safety is at risk – such as...
Announcing the world’s first multi-lingual roadside assistance self-help app
Digicall Assist is delighted to announce the launch of the world’s first multi-lingual roadside assistance self-help app. The easy-to-use app delivers not just a better customer experience, but also...
What happens when you break down in a remote area with no phone service?
While a breakdown may seem catastrophic at the time, it’s often a simple issue for a roadside assistance provider to resolve. Most breakdowns happen within 10km of a service...