Youi inks deal with Digicall Assist as its roadside assistance partner
Digicall Assist will provide end to end case management and national roadside assistance services to all Youi’s comprehensive car insurance policy holders.
Youi is one of the only insurers in Australia that automatically includes roadside assistance in their car insurance policies, so it is critical for Youi to partner with a provider that can be relied on to deliver an exceptional customer experience every time.
Digicall Assist CEO Michael Curtin said Youi chose Digicall Assist because of its strong track record in service excellence, and that the agreement demonstrated the increasing role of technology in enabling the right kind of customer experience at the roadside.
“Youi were impressed from the outset with Digicall Assist’s commitment to the digital customer experience. Our leading-edge dispatch system and roadside IQ technology mean getting roadside assistance has never been easier.”
Mr Curtin added, “We know that exceptional customer experience doesn’t start with the call for help in the event of a breakdown. It starts long before, with investment in people and technology. Digicall Assist’s digital approach to service excellence means Youi is able to benefit from detailed data across customer satisfaction demographics and trends, driving actionable insights for their business.”
Other essential ingredients in cementing the win were Digicall Assist’s responsiveness and client centricity, particularly after a year that has seen unprecedented uncertainty.
“2020 and 2021 have demonstrated how circumstances can change dramatically. Having trusted relationships with an agile partner who is able to respond swiftly is critical. From Youi’s perspective, Digicall Assist ticks all the boxes”, Mr Curtin said.
Motorists with Youi car insurance will be able to get assistance right across Australia for vehicle roadside repairs, lock-outs, flat tyres, flat batteries, emergency fuel and towing.
The agreement expands Digicall Assist’s position as a roadside assistance partner of choice within the competitive insurance sector.