July 16, 2020 / by Digicall Assist / Blog
Like pretty much everyone, the last couple of months have thrown my business plenty of curve balls. I’ve been reflecting on how for Digicall Assist, the ‘challenges’ really did become opportunities – opportunities to work as a team together differently, opportunities for engaging with clients and our provider network differently, and importantly, opportunities to make […]
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2020 – a year of roadside volatility and adaptation
March 15, 2021 / by Digicall Assist / Blog
2020 was a year like no other for the roadside assistance industry. As COVID-19 hit, Digicall Assist responded rapidly to adjust to keep Australians safe and moving. Here we take a look back at 2020’s changes in call and case volumes. 2020 call and case volumes Overall for all of our clients, 2020 saw around […]
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Roadside intelligence steps up a gear
February 26, 2021 / by Digicall Assist / Blog
Digicall Assist has rolled out another roadside assistance innovation to improve the experience for broken down motorists and help get them on their way faster. Our latest innovation ‘INQ-IQ’ integrates digital technology at the roadside with our telephony system. Now, as soon as a motorist calls for assistance, they begin interacting even whilst in the […]
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Digicall Assist’s world-class data security officially certified
February 15, 2021 / by Digicall Assist / Blog
We’re very pleased to announce that Digicall Assist has been awarded ISO 27001 (Information Security Management) certification. ISO 27001 is a globally recognised information security standard that certifies that rigorous data handling and security systems and processes are in place. Along with Digicall Assist’s investment in enterprise grade security hardware and supporting software, the certification […]
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After a year like no other, we’re gearing up for unprecedented demand for holiday season roadside assistance
December 17, 2020 / by Digicall Assist / Blog
Much of Australia might be poised to step into holiday mode, but roadside assistance providers are anticipating anything but a cruisy summer. With international holidays off the agenda and state borders finally open, Australians are getting back in the car by the droves. And that means high volumes of breakdowns. Here’s how Digicall Assist is […]
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When roadside assistance gets personal
July 16, 2020 / by Digicall Assist / Blog
Like pretty much everyone, the last couple of months have thrown my business plenty of curve balls. I’ve been reflecting on how for Digicall Assist, the ‘challenges’ really did become opportunities – opportunities to work as a team together differently, opportunities for engaging with clients and our provider network differently, and importantly, opportunities to make […]
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Australia’s first roadside assistance provider awards program
July 1, 2020 / by Digicall Assist / Blog
In an Australian-first, Digicall Assist is introducing an awards program to recognise the most outstanding roadside assistance providers across the country. Kicking off this year, the annual Provider Excellence Awards will celebrate the best provider organisations and individuals for their exemplary work in keeping Australians moving. As the provider network is an integral part of […]
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Supporting the Fatality Free Friday campaign by the Australian Road Safety Foundation
May 28, 2020 / by Digicall Assist / Blog
Road safety is an issue close to our hearts. That’s why Digicall Assist supports the Australian Road Safety Foundation (ARSF) and the Fatality Free Friday campaign, a national community-based road safety program aimed at having a fatality free Friday and creating longer term community change. In the lead up to Fatality Free Friday on 29 […]
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Sleeping rough to raise funds to fight homelessness
May 19, 2020 / by Digicall Assist / Blog
On Thursday 18 June, I will spend the longest and coldest night of the year sleeping outdoors, as part of the 2020 Vinnies CEO Sleepout®. This will be my 6th CEO Sleepout, and with the COVID-19 restrictions, this year will be a little different. Instead of joining other CEOs to sleep rough in one central […]
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Supporting those who support us – Free Australia-wide roadside assistance for frontline workers
May 6, 2020 / by Digicall Assist / Blog
Digicall Assist is honoured to provide free Australia-wide roadside assistance to frontline healthcare and emergency workers for the remainder of this year, as part of our long-term partnership with Suncorp Group. In a joint offer by Suncorp Group and Digicall Assist, the free roadside assistance is available to doctors, nurses, hospital staff and first responders […]
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Roadside Assistance and COVID-19 Frequently Asked Questions
April 24, 2020 / by Digicall Assist / Blog
Here’s a handy summary of FAQs and answers for all things roadside assistance related while the COVID-19 restrictions are in place. Q. Is roadside assistance, including towing, an essential service? Yes. Roadside assistance and towing are essential services. It’s important to keep people moving and not have anyone stuck at the roadside. Q. How should […]
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