Digicall Assist has created the world’s first multi-lingual roadside assistance self-help app. The easy-to-use app gives motorists with limited English the confidence that if they experience any issues with their car, they can get assistance in their own language. The app provides leading car brands, fleet managers and insurance companies the opportunity to extend their customer experience to the roadside.
The inaugural edition of the self-help app is in English, Italian and Simple Chinese. The app facilitates communication between Italian, Cantonese and Mandarin speaking customers and the assistance provider via set questions and answers. This allows customers even with limited motoring experience or car knowledge to be able to communicate the issue they are experiencing, which leads to a less stressful experience and faster resolution of any issue. This means services are more cost-effective, motorists are back on the road faster, and ultimately have a better branded customer experience.
The app is a ready-made digital solution that increases your innovation footprint and drives traffic to your website. This means there’s no technology or development investment required for your business to realise the benefits. Custom-branded to your business, the app can be integrated with your website or other digital presence to improve customer experience and brand loyalty.
“We’re passionate about creating exceptional experiences, which is why we’re delighted to offer this world-first to our Australian customers.”Maserati Australia COO, Glen Sealey
Contact Us if you’d like to discuss how we can work with you to give your roadside assistance fleet a customer experience edge.