People & Culture - Digicall Assist

Our Mission

We’re all driven by a sense of purpose – to make a difference.

“We’ve invested in the technology and we’ve got the right people. But at the end of the day, the important thing is that we’re here to help. That’s what drives us as a business and it drives my team every day.” – Michael Curtin, CEO

Our Culture

“Our culture at Digicall Assist is one of the most amazing things that we have. Our team is like a family. We all look out for each other. We also have a lot of fun.” – Rebecca Goss, Contact Centre Manager

READ:_What makes a brilliant customer service agent?

Our Values

Our mission is to deliver the very highest level of service and care to our clients and their customers. We listen to our clients to tailor flexible, innovative solutions based on their needs. We create new services and develop new markets in response to the growing requirements of our clients and their individual customer needs.

Our values are aligned to the Digicall Group:

Integrity: We pride ourselves on being honest, ethical and fair in everything we do. We live up to our promises and uphold strong standards of service.
Respect: the Digicall Assist team is built on pillars of respect. We show respect to our clients, their customers, our people, our extended teams and our brand.
Excellence: Our professionals are dedicated to our quest for professionalism and excellence. This means that we are constantly working to create world-class systems, deliver exceptional services and develop the best strategies, to make your organisation and ours the best they can be.
Ownership: We take ownership of everything we do.

Learning & Development

In-office training:
Upskilling our teams is part of our focus on ongoing learning & development.

“One of the things that we do really well here is learning and development. Our teams get regular L&D sessions focusing on different aspects of the job, such as technical training on vehicles and customer service.”

– Rebecca Goss, Contact Centre Manager