December 21, 2023 / by James Greathead / Blog
Congratulations to our outstanding achievers at Digicall Assist this year, reflecting the Sydney Christmas lunch awards and the QLD Team event in Brisbane during November (including Reece Scott, Sam English, Doug Djenic). Thanks to all for your efforts during 2023, with a special nod to these experts in premium call centre experiences. Shooting Stars […]
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The customer overview of Roadside Assistance programs
April 3, 2024 / by James Greathead / Blog
Australia has a lot of vehicles on the road! We’re a nation used to our own personal and private transport solutions. Vehicles owned when compared with citizens in the country is relatively high compared to other locations around the World. In Australia it is estimated that there are more than 21 million registered vehicles. An […]
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End of year celebrations and awards 2023
December 21, 2023 / by James Greathead / Blog
Congratulations to our outstanding achievers at Digicall Assist this year, reflecting the Sydney Christmas lunch awards and the QLD Team event in Brisbane during November (including Reece Scott, Sam English, Doug Djenic). Thanks to all for your efforts during 2023, with a special nod to these experts in premium call centre experiences. Shooting Stars […]
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Leadership Team visits South Africa for Digicall Group 20th Anniversary Celebrations
December 12, 2023 / by James Greathead / Blog
The Digicall Assist Team from Sydney were warmly welcomed by Digicall Group peers in South Africa over the recent weeks. The Group’s 20th Anniversary celebrations were mainly centred in Johannesberg, close to the Digicall Group’s head office. Digicall Assist has been proud to contribute strongly to the Group outcomes over recent years. This celebration of […]
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Digicall Assist Employee Engagement Survey results and process
October 17, 2023 / by James Greathead / Blog
Digicall Assist recently conducted an open and transparent internal audit of our employee engagement and satisfaction for 2023. Maximising team member happiness at work and interest in their roles as well as likelihood to recommend our brand to others as a place of work is vital in the premium call centre business. The Digicall Assist […]
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Modern vehicle advances timeline and diagnostics
August 22, 2023 / by James Greathead / Blog
The Australian passenger vehicle fleet continues to modernise as OEMs produce vehicles with technology, data and the driver in mind. Examples in the last few decades include reversing sensors/cameras and GPS navigation. The timeline below gives an outline of key milestones. Timeline of Key Automotive Features and Improvements –1886. First car is invented –1908. Ford […]
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Roadside Assistance Considerations for Electric Vehicles
August 7, 2023 / by James Greathead / Blog
Considerations and implications to consider of roadside assistance for electric vehicles
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Avida RV extends roadside service partnership with Digicall Assist, dating back to 2009
May 25, 2023 / by James Greathead / Blog
Avida RV trusts Digicall Assist with multi year contract extension
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National Roadside Assistance patronage fluctuates without a post-COVID trend
May 5, 2023 / by James Greathead / Blog
What’s the day when car owners are most likely to break down and require roadside assistance? Historically, the answer to this question was easy to answer based on data and categorically – Mondays. Vehicles were often out of rhythm at the end of their preventative maintenance cycle or hadn’t been used much over the weekend […]
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FCA (Stellantis) signs long term roadside assistance partnership with Digicall Assist
April 28, 2023 / by James Greathead / Blog
FCA Australia (Fiat Chrysler Automobiles) has chosen to engage in a long-term relationship with Digicall Assist to provide roadside service. Rekindling the partnership and returning to Digicall Assist for their roadside assistance needs, FCA will include the service across their stable of Jeep, Alfa Romeo, Abarth, Fiat and Fiat Professional brands. Understanding of the brand […]
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Digicall Assist reaches 1000 customer ratings with a score of 4.9/5 on Google Reviews!
November 22, 2022 / by James Greathead / Blog
Digicall Assist is proud to reach a whopping one thousand customer reviews on the biggest and most publicly accessible website and search engine in the world – Google! Offering roadside assistance service to a range of OEM, fleet, insurance, and aftermarket clients as a B2B partner, Digicall Assist helps motorists solve vehicle mobility problems 24 […]
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