Recently the Digicall Assist contact centre and roadside assistance teams played a critical role in achieving a positive outcome during a distressing and potentially very dangerous situation. In February...
Meet Tim Cantello, our long-serving, bearded manager of our large and growing network of mechanics who provide roadside across Australia. How long have you been working at Digicall Assist?...
Digicall Assist prides itself in leading the industry when it comes to providing efficient and innovative roadside assistance and customer service. As a key roadside assistance and customer service...
Digicall Assist have partnered with tech company GOFAR to provide roadside assistance to GOFAR members as they scale their membership base in Australia and New Zealand. GOFAR is Australia’s...
Digicall Assist’s recent growth and success has meant a necessary relocation to new office premises. As an organisation that bears the responsibility of providing 24/7 customer and roadside assistance...
Digicall Assist have been appointed by Kia Motors Australia as their Roadside Assistance Service Provider. The appointment was made after KMAu put to market one of the key planks...
A Premium Customer Service Story Digicall Assist were recently involved in a search and rescue mission of a couple stranded in a national park in NSW. Our contact centre...
A Premium Customer Service Story An empowered and proactive frontline customer service team A customer of one of Digicall Assist’s premium insurance clients required assistance after they had incorrectly...
The Digicall Team takes time out for tea and to raise money for The Cancer Council participating in Australia’s Biggest Morning Tea. The Digicall Assist Team recently participated in...
7 Tips For Success If you’ve made the decision to outsource aspects of your customer service, choosing the right partner is imperative to your customer satisfaction levels and overall...