GOFAR and Digicall Assist partner to provide Australia’s smartest roadside assistance programme
Digicall Assist have partnered with tech company GOFAR to provide roadside assistance to GOFAR members as they scale their membership base in Australia and New Zealand.
GOFAR is Australia’s top connected car company, connecting drivers via a mobile app and onboard diagnostic tool in over 49 countries. The App provides a window into a vehicle’s efficiency, performance, and health, helping GOFAR members monitor their vehicle and pre-empt problems.
Digicall Assist provides roadside assistance services on behalf of many global and Australian automotive, insurance and fleet management brands, responding to an average of 30,000 roadside assistance calls each month.
“We’re excited to partner with Digicall Assist to launch Australia’s smartest roadside assistance programme.”
“We elected to partner with Digicall Assist given they already use state of the art systems ensuring faster mobilisation and higher customer satisfaction, so they were a perfect fit for a fast-growing tech company like GOFAR. We chose Digicall Assist because they already support many of the country’s insurers and car brands. They’re national too so we can efficiently cover the whole country with their huge network of in-demand providers.” Ian Davidson, Cofounder GOFAR
Digicall Assist’s vast network of national Roadside Assistance providers will provide roadside support to GOFAR members, with GOFAR members choosing to share car information with the Digicall Assist Contact Centre. Operators will be able to securely access the vehicles fault codes, battery voltage and consumption information. This technology is similar to remote desktop support for computer users and means decisions relating to the dispatch of a technician can be isolated to the specific requirements of the vehicle.
“The GOFAR Technology means Digicall Assist’s roadside team can quickly access critical information allowing them to diagnose mechanical issues and then respond accordingly. This capability means we can now supercharge our already efficient roadside service for GOFAR members”, Michael Curtin, CEO.