Announcing the world’s first multi-lingual roadside assistance self-help app
Digicall Assist is delighted to announce the launch of the world’s first multi-lingual roadside assistance self-help app. The easy-to-use app delivers not just a better customer experience, but also provides benefits to leading car brands, fleet managers and insurance companies that offer roadside assistance.
The app gives motorists with limited English the confidence that if they experience any issues with their car, they can get assistance in their own language. Not only does this mean that stranded customers have a less-stressful experience, but they can get back on the road sooner.
For our clients, it means extending their branded customer experience to the roadside, along with more cost-effective services.
I was very proud to launch the app with leading prestige car importer Maserati this month. Maserati Australia COO, Glen Sealey, said “We’re passionate about creating exceptional experiences, which is why we’re delighted to offer this world-first to our Australian customers.”
The inaugural edition of the self-help app is in English, Simple Chinese, and Italian. The app facilitates communication between non-English speaking customers and the assistance provider via set questions and answers. This allows customers even with limited motoring experience or car knowledge to be able to communicate the issue they are experiencing. Our contact centre operators are able to identify the issue in a streamlined way that bypasses any language barriers.
It’s not only far more efficient, but minimises stress for stranded customers when in a vulnerable situation. The app also detects the customers’ location. Ultimately their issue is resolved quickly and then can get back on their way again faster.
Contact us if you’d like to discuss how we can work with you to provide a better roadside experience for your customers – whatever their language.