June 5, 2017 / by Digicall Assist / Blog
7 Tips For Success If you’ve made the decision to outsource aspects of your customer service, choosing the right partner is imperative to your customer satisfaction levels and overall profitability. A Gartner Group report found that a 5% increase in customer retention can increase business profits by 5% -125%. The outsourced customer service partner you […]
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Choosing An Outsourced Customer Service Partner
June 5, 2017 / by Digicall Assist / Blog
7 Tips For Success If you’ve made the decision to outsource aspects of your customer service, choosing the right partner is imperative to your customer satisfaction levels and overall profitability. A Gartner Group report found that a 5% increase in customer retention can increase business profits by 5% -125%. The outsourced customer service partner you […]
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Digicall Assist, CEO Michael Curtin shares why he has committed to participate in the St Vincent De Paul CEO Sleepout for the 3rd year running
March 20, 2017 / by Digicall Assist / Blog
We asked Digicall CEO Michael Curtin why he is participating again in this year’s St Vincent De Paul CEO sleepout… here’s what he had to say. What is the CEO Sleepout? The latest figures released by the Australian Bureau of Statistics show that 105,237 people in Australia are experiencing homelessness, with 60% of those under […]
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Surprising Roadside Assistance Trends
March 2, 2017 / by Digicall Assist / Blog
Despite the rapid developments in technology and increasing reliability of cars the need for roadside assistance is a growing trend in the US and it’s likely Australian statistics are the same. Certainly at Digicall we know from our own data that the need for roadside help is not shrinking. Key drivers and trends we are […]
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