Meet The Team – Andrew, Digicall Assist, Customer Service Consultant

Meet Andrew, one of Digicall Assist’s knowledgeable and friendly Customer Service Consultants.

Andrew’s flourished in his role, transitioning from life as a mechanic working in an auto workshop to helping motorists get back on the road with Digicall Assist.

How long have you been working at Digicall Assist?

I started at Digicall Assist on the 15th of November 2018, I’ve been here just over 9 months now. Previously I was a mechanic and I was looking for a new challenge.

What do you do?

I take the calls when motorists contact us for roadside assistance. I diagnose the issue over the phone and then see if we can mobilise the customer by providing instructions and phone support or send someone out to them at the roadside. My job is to figure out how to provide the right service so we can get the customer moving and not have them stranded sitting on the roadside for too long.

What’s the best thing about your job?

The environment here at Digicall Assist, it’s great having a team of people around you. It’s an adjustment coming from working in a workshop. Everyone here is really welcoming. As I’ve transitioned from a trade, I’ve really enjoyed the new environment at Digicall Assist. 

What’s been the most rewarding experience whilst working at Digicall Assist?

I took a call 3 or 4 months ago where a customer had a flat tyre, they were actually located downstairs from our building in the car park. I actually went down and changed the tyre for them personally as I knew I could get them going in 10 – 15 minutes. Because of my background I knew it would be better for the customer rather than sending someone out.  I really enjoyed doing that, I wasn’t looking for a reward, I just really liked being able to help.

What are you famous for?

I’m very laid back and relaxed but also known as the guy who’s always down at the track working whenever I can as I volunteer at my local drag-way. People also come to me to ask me about technical things. I’m the go to guy for automotive stuff.