Get an insight into the Service Provider network across WA and NT from the photos below. The Unimog from NT Towing is a creative solution for the local market.

The opportunity to meet key partners (our Service Provider Network) will be taken up in all states and territories. Wherever you are as a Service Provider to Digicall Assist we want to stay in touch either on the phone or face to face, working together to provide premium call centre tech systems, training and knowledge to customers before you help them at the roadside. Our support within the Digicall Team is available to you, on the ground, whenever you need it.

Tasmania is the next stop on the tour in the near future. Thanks to all SPs, for hosting these visits, helping clients at incredibly high Customer Satisfaction rankings and being part of the Digicall Assist Service Provider network.

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“Conrad, who has been an integral part of the Digicall team since October 2015 serving as the Group Chief Financial Officer, is stepping up to lead the company into its next phase of growth and innovation,” says Altmann Allers, Executive Chairman, Digicall Group. “We congratulate on his new appointment and wish him success as he leads the organisation towards a bright and prosperous future.”

Erasmus embarked on his professional career with a BCom (Hons) degree, gaining early career experience and support through a bursary and work contract with KPMG. After twelve years of honing his skills as a Chartered Accountant and acquiring a wealth of experience with clients across multiple industries, he took on the role of Chief Operations Officer at Bridge, a financial services firm.

His move to Digicall was facilitated by the high regard in which he is held within the industry.

In his current position as CFO, Digicall has seen significant growth, transforming into a multinational enterprise with revenues surpassing R3.5 billion and a dedicated workforce of over 6,000 employees spread across three continents.

His vision for Digicall encompasses not just sustaining this growth, but amplifying it through strategic operational enhancements, expanding the group’s customer base, and introducing innovative products and services that respond to the evolving needs of its global clientele.

“Conrad’s strategic direction for Digicall aims to harness the strengths of our exceptional leadership team to bring our shared vision and purpose to life, ensuring that the company not only builds on its current successes but also achieves sustainable and amplified growth in the years to come,” Allers says.

About Digicall Group

Digicall provides specialist multichannel outsourced service solutions to insurers, government departments, municipalities, financial services, telecoms, retail and other industries. We adhere to global best practices and only partner with best-in-class, stringently vetted and industry-accredited service providers, whose performance we regularly assess to SLA requirements and who receive ongoing product, system, and service training to ensure complete peace of mind for everyone we serve.

Digicall’s success is a result of a commitment to innovation, technology and business transparency. Our systems enable a single view of customer’s data through a full-service solution that delivers fully captured and reported incident response data to clients. We hold ourselves and each other accountable for living our values – of BRIGHT, AGILE and TRUE – which guide our attitudes and actions and challenge us to be better every day.

Article originally found at https://www.digicallgroup.co.za/conrad-erasmus-appointed-ceo-of-digicall-group/

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An unreliable vehicle or one that fails on the road can often come at the most inconvenient of moments; on the way to a sports game, family event, work or a job interview. Each driver is likely to be a passenger or driving when they require assistance at the roadside during their time behind the wheel. To add peace of mind and solve problems while decreasing the time your vehicle is out of action, roadside assistance programs are used. 

Roadside assistance programs help drivers by offering a service. They are often supplied directly by your car insurance brand. A common example is listed below, similar to the service that Digicall Assist proudly provides to brands such as Youi, AAMI and Suncorp.

How it works 

• You’re put in touch with a person in a call centre or automated and internet enabled solution to understand where you’ve broken down, what the problem is likely to be and the type of help you need 
• Safety is paramount at the roadside. If your emergency involves children, animals please let the call centre contact know at the start of the call. Avoid hazardous situations such as passing traffic 
• The problem is diagnosed or fixed over the phone OR 
• A roadside assistance provider is dispatched to help with your vehicle 
• Stay with your vehicle once the case has been logged 
• Allow the experts to arrive and help by getting you moving again, using their expertise 

What does my program normally include? 

Digicall Assist gets you moving 24/7 and as soon as possible as a standard policy benefit pending your level of insurance policy coverage – often included with comprehensive cover. This service is a dedicated emergency roadside assistance service if the car breaks down or is immobilized. Find the details at your insurer’s website landing page or call their dedicated roadside assistance phone number if you require help. 

• Flat batteries 
• Flat tyres 
• Emergency fuel 
• Vehicle towing 
• Lost or locked keys 
• Caravan and trailer assistance 
• Bogged vehicles 
• Taxi 

Digicall Assist prides itself on a customer journey that results in efficient and helpful roadside assistance for your vehicle. We want to get you moving again, as quickly and safely as possible. See our 4.8 / 5 star Google ranking from over 1,200 reviews as testament to our service track record. 

The post The customer overview of Roadside Assistance programs appeared first on Digicall Assist.

The Digicall Assist business recognizes that growth, teamwork and achieving goals as a Group, is all about people that are engaged by their role and interactions with others. Performance and culture are improved through relationships.

Results have been shared with team members internally and are overwhelmingly positive, both for the long-term trend of our employee experience at the company over the 3 years the survey has run and against peer benchmarks.

• 54 questions
• 84% completion rate
• Categories included Organisation Vision and Values, Purpose and Pride, Team Engagement, Your Manager, Our Leadership Team, Diversity/Inclusion/Equal Opportunity, Job Fit, Development & Growth, Rewards, Recognition, Work/Life Balance and Systems & Processes
• ‘Our organisation has strong core values that all employees uphold’. Similar result to last year but up 10% on the benchmark
• ‘Our organisation has a strong focus on the satisfaction of our customers’. 8% above benchmarked levels
• ‘How likely is it that you would recommend this organisation as a place to work?’ Our score this year was up 8% vs 2022 and sits 31% above the benchmarked average
• ‘Overall, I am satisfied with my job’. A 5% improvement on last year and 12% above the benchmark
• ‘My manager addresses poor performance in my team’. A 6% improvement on last year and 14% above the benchmark
• ‘Our leadership team uphold our organisational values’. Up 3% in the last year and 13% above averages
• ‘There is an effective process in place to assess my performance’. Up 3% and 12% above average
• ‘I have access to the tools, equipment and technology I need to do my job well’. Up 11% on benchmarked averages
• ‘Our organisation has effective communication strategies in place to ensure people are kept informed’. A 7% improvement on last year and 11% above the benchmark

The powerful data and knowledge gained from this survey will be used to push Digicall Assist to even loftier heights of employee satisfaction. For the rare negatives, feedback is being implemented to improve scoring and employee outcomes during 2024.

Congratulations to the Digicall Assist Team for their efforts in making our company a more energetic, driven, focused and enjoyable place to work.

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