Staff and Service Providers alike have gone above and beyond to ensure 24/7/365 service was maintained for call centre support and roadside help. Other services were on hold and fully suspended during the worst of the storm.

Regular updates were posted via the Digicall Assist LinkedIn page. Follow this page for public service announcements regarding our roadside service in the future. (LINK)

There were some challenging battery replacements based on the changing times the weather event was expected to make landfall. Towing jobs had to consider whether the storage facility / workshop destination was flood prone or already out of use. Working during a fierce storm during the night is always cause for concern but was overcome by well trained and experienced operators.

Flooded roads led to minimal access and some jobs impacted or controlled by emergency services. Fuel supply, blackouts and road closures provided additional hurdles to overcome. For the most part, residents heeded guidelines by sheltering, minimizing time on the roads where possible during these dangerous conditions, which led to a decrease in calls and cases.

“You think of those customers and act as quickly as you can where it’s not safe to break down and be stopped at the roadside. Then there are those that are underinsured or their vehicles aren’t covered at all. Systems, technology, training and wonderful team of phone operators and Service Providers got us through this cyclone with service maintained”, mentions Luke Laurence, DCA Head of Provider Network.

At Digicall Assist, we’re proud to service the community and a large car park, even under the most testing of conditions.

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“Conrad, who has been an integral part of the Digicall team since October 2015 serving as the Group Chief Financial Officer, is stepping up to lead the company into its next phase of growth and innovation,” says Altmann Allers, Executive Chairman, Digicall Group. “We congratulate on his new appointment and wish him success as he leads the organisation towards a bright and prosperous future.”

Erasmus embarked on his professional career with a BCom (Hons) degree, gaining early career experience and support through a bursary and work contract with KPMG. After twelve years of honing his skills as a Chartered Accountant and acquiring a wealth of experience with clients across multiple industries, he took on the role of Chief Operations Officer at Bridge, a financial services firm.

His move to Digicall was facilitated by the high regard in which he is held within the industry.

In his current position as CFO, Digicall has seen significant growth, transforming into a multinational enterprise with revenues surpassing R3.5 billion and a dedicated workforce of over 6,000 employees spread across three continents.

His vision for Digicall encompasses not just sustaining this growth, but amplifying it through strategic operational enhancements, expanding the group’s customer base, and introducing innovative products and services that respond to the evolving needs of its global clientele.

“Conrad’s strategic direction for Digicall aims to harness the strengths of our exceptional leadership team to bring our shared vision and purpose to life, ensuring that the company not only builds on its current successes but also achieves sustainable and amplified growth in the years to come,” Allers says.

About Digicall Group

Digicall provides specialist multichannel outsourced service solutions to insurers, government departments, municipalities, financial services, telecoms, retail and other industries. We adhere to global best practices and only partner with best-in-class, stringently vetted and industry-accredited service providers, whose performance we regularly assess to SLA requirements and who receive ongoing product, system, and service training to ensure complete peace of mind for everyone we serve.

Digicall’s success is a result of a commitment to innovation, technology and business transparency. Our systems enable a single view of customer’s data through a full-service solution that delivers fully captured and reported incident response data to clients. We hold ourselves and each other accountable for living our values – of BRIGHT, AGILE and TRUE – which guide our attitudes and actions and challenge us to be better every day.

Article originally found at https://www.digicallgroup.co.za/conrad-erasmus-appointed-ceo-of-digicall-group/

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Digicall Assist has been proud to contribute strongly to the Group outcomes over recent years. This celebration of two decades of premium customer service provision across various industries was a recognition around constant learning, pausing to appreciate the milestone accomplishments and getting to know team members in a more casual setting.

From Digicall Assist, the Senior Leadership Team attended, including;

• Michael Curtin (CEO)
• Duncan Hardie (COO)
• Luke Laurence (Head of Provider Network)
• Rebecca Goss (Operations Manager)
• Jey Meraachli (Infrastructure Manager)
• Victor Yang (Financial Controller)

Altmann Allers (Chairman) and Willem De Clercq (Director) led the local South African contingent.

Values of assisting others and serving remain constant between the two brands and team members. This cross border celebration and learning exercise strengthened existing partnerships that allow Digicall Assist to act as a best practice B2B roadside assistance call centre and service provider for many of the largest OEM and insurance clients across Australia.

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