At DigiCall Assist, we’re dedicated to enhancing your business success through the provisions of quality roadside assistance and customer services. Based in New South Wales, our team provides reliable and responsive services to your customers across the Australasia region. Find out how Digicall Assist has improved the business operations of clients around Australia and New Zealand. Read our case studies below to learn more.
Our client, a major importer of new vehicles into Australia, found themselves implicated in a major regulatory breach.
Whilst our client had done their due diligence – and received written confirmation that the vehicle was compliant with all Australian standards and regulations -it was later found that this was not the case, and a number of gaskets in specific models were identified to have contained asbestos.
A full risk assessment was completed by an independent safety consultant appointed by our client, who identified the risk to drivers and passengers as negligible.
As the provider of Roadside and Customer Assistance Digicall Assist immediately:
Approximately 25,000 vehicles were directly affected, but many more owners required reassurance.
The issue was widely covered in mainstream media, which highly concerned both current and previous owners, and this further increased call volumes.
This led to an increase in the number of inbound telephone calls by approximately 1,000% for the first 3 weeks.
The nature of the issue meant some very emotional calls, and we worked with our team to manage these appropriately.